Client Care Coordinator
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Job Location:
Terre Haute, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Be Our Next Client Care Coordinator in Terre Haute IN!
Are you a highly motivated compassionate professional with asales-driven mindsetand a deep commitment to high-qualitysenior careKlipsch Senior Care LLC. d/b.a. Home Instead Terre Haute IN is looking for a dynamicClient Care Coordinatorto join our mission-focused team.
In this pivotal role you will be the primary link between our services and the seniors we serve. You will use aconsultative sales approachto assess needs develop tailored service plans and ensure exceptionalclient satisfaction and retention across the Terre Haute Indianaarea. Your success will directly drive our goal of 12.5% year-over-year hours of care growth!
Core Responsibilities: Quality Care & Business Growth
Your primary mission is to ensure every client receives the perfect level of care while effectively communicating the value of our services to potential clients.
Service Acquisition & Sales:Prioritize and immediately address all service inquiries. Conduct thorough empatheticcare consultationsto understand client needs effectively communicate our value andconvert inquiries into new clients.
Client Care Coordination:Develop and continuously evaluate customized service plans. Conductclient/Care Professional introductionsand manage ongoing communication and follow-up.
Quality Assurance (QA):Maintain high standards of quality by planning and executing a schedule that ensures each client receives at least onequality assurance visitper month/quarter. Use these visits torecognize and pursue opportunities to modify or increase service hours.
Relationship Management:Work with clients families and team members to resolve issues and ensure all clients are receiving the services they need.
Core Values:Embody our core valuesEmpathy Caring Respect Love and Integrityin every interaction to live our vision of Making lives better: every day every interaction.
What Were Looking For (Requirements)
We seek a detail-oriented persuasive and service-focused individual ready to make a significant impact.
Experience:High school graduation or equivalent is required. One year of related business experience or a combination of education and work experience is preferred.
Sales Mindset:Demonstratedsales-driven mindsetwith a focus on achieving targets and contributing to business growth.
Communication & Interpersonal Skills:Excellent oral and written communication skills. Must demonstrate effective interpersonal skills sound judgment and good decision-making.
Organizational Skills:Ability toorganize and prioritizedaily monthly and yearly work to maintain regular attendance at the office.
Travel & Availability:Must possess avalid drivers licenseand be able to workevenings or weekends as required(including potential after-hours phone coverage or assisting clients in their homes).
Technical Proficiency:Must have computer skills and be proficient inclient care systems Word and Excel.
Why Join Home Instead West Indianapolis IN
You will join a caring and professional team dedicated to making a positive difference in the lives of seniors in the Terre Hautearea. This role offers the opportunity to use your organizational and sales talents in a rewarding field becoming atrusted resourcein the community. Youll work closely with the franchise owner colleagues and Care Professionals building strong working relationships based on discretion integrity and fair-mindedness.
Ready to use your passion for people and drive for growth to become our next Client Care Coordinator
Required Experience:
IC
Key Skills
- Senior Care
- Hoyer Lift
- Medical office experience
- Dementia Care
- Home Care
- Nursing
- Alzheimers Care
- Administrative Experience
- Meal Preparation
- Medication Administration
- Memory Care
- Tube Feeding
About Company
Be Our Next Client Care Coordinator in Terre Haute, IN! ; Are you a highly motivated, compassionate professional with a ;sales-driven mindset ;and...
