IT Services & Support Technician

Job title:IT Services & Support Technician

Location:Dallas Texas
Schedule:onsite

Reports to:IT Service Delivery Manager

Hempel founded in Denmark in 1915 is a world-leading supplier of trusted coating solutions. Across the globe our products protect and beautify buildingsinfrastructureand other assets and play an essential role in our customers businesses. They help minimize maintenance costs improve aesthetics and increase energy efficiency.Throughour brands HempelNeogard Crown PaintsWattyland Farrow & Ball weprovide solutions forthe Marine Energy Infrastructure and Decorative industries.

JobSummary:Proven skilled customerfocusedOnsite IT Support Technicianwith 3 to 5 years of handson experience supporting Microsoft enterprise environments. This role is ideal for someone who thrives in a fastpaced setting enjoys solving technical challenges and takes pride in delivering excellent enduser support.

EssentialResponsibilities:

EndUser Support

• Provide onsite technicalassistancefor laptops desktops mobile devices and peripherals

• Troubleshoot and resolve issues related to Windows OS Microsoft Office 365 applications and hardware failures

• Technical supportonRF scannerslabeland network printers.

• Support end users with software installations configuration and general IT inquiries

Microsoft Infrastructure Support

• Manage andmaintainActive Directoryuser accounts groups and permissions

• SupportEntra ID (Azure AD)identity management tasks

• Assist withIntune Company Portaldevice enrollment compliance and application deployment

• Perform basic administration ofExchange ServerandMicrosoft 365mailboxes distribution lists and policies

Networking & Systems

• Troubleshoot basic networking issues (LAN/WAN WiFi DNS DHCP)

• Collaborate with network teams to escalate and resolve connectivity problems

• Support VPN access and remote connectivity tools

Hardware & Peripheral Support

• Diagnose and repair issues with laptops desktops printers and other office equipment

• Perform hardware upgrades imaging and device lifecycle management

• Maintain inventory of IT equipment andassistwith asset tracking

Minimum Qualifications:

• 35 years of experience in an IT support or helpdesk technician role

• Strong working knowledge ofActive DirectoryEntra IDIntuneExchange Server andMicrosoft 365 administration

• Familiarity with networking fundamentals and troubleshooting

• Handson experience supporting hardware (printers laptops desktops)

• Excellent communication customer service and problemsolving skills

• Ability to work independently and manage multiple priorities

Preferred Skills (but not)

• Experience with ticketing systems (ServiceNow Jira etc.)

• Basic PowerShell knowledge

• CompTIA A Network or Microsoft certifications

What is in it for you

• Medical dental and vision insurance coverage options that begin on your first day of employment

• Flexible HSA and FSA options to manage healthcare and dependent care expenses

• 12 paid holidays

• 15 vacation days to start

• 6 personal days

• Paid leave for jury duty and bereavement

• 401(k) plan options with immediate company match and full vesting from day one

• Basic life insurance short-term and long-term disability coverage for the unexpected

• Enjoy16 weeksof fully paid maternity leave or 4 weeks of paidpaternity leave supporting you during lifes most important moments.

• A strong flexibility policy making you thrive both in your job and privately

Applicants must be legally authorized to work in the United States. Direct applicants only; we are not engaging with outside recruitment agencies.