Workforce Management Manager Phlebotomy
Share
Job Location:
Norristown, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Workforce Management Manager - Phlebotomy - Norristown PA (HYBRID) Monday to Friday 8:00 AM to 5:00 PM
The Workforce Management Manager is responsible for leading a team of analysts and schedulers within a for optimizing staff deployment and resource allocation including forecasting demand scheduling staff and analyzing performance metrics to ensure service levels are met.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical financial and developmental. Depending on whether it is a part-time or full-time position some of the benefits offered may include:
- Day 1 Medical supplemental health dental & vision for FT employees who work 30 hours
- Best-in-class well-being programs
- Annual no-cost health assessment program Blueprint for Wellness
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 MyDay off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
Responsibilities
Leadership:
- Management of the day-to-day operations of the Workforce Management (WFM) Team; provide leadership and development to WFM employees with a focus on achieving regional business goals and strategies.
Analysis/reporting:
- Provides reporting for key stakeholders patient services leadership and regional leaders. Identify and drive implementation of effective knowledge management tools and practices.
Forecasting resource needs:
- Collaborate with cross-functional partners to align forecasts with business needs; monitor & adjust forecasts based on changing business conditions and new data; presents findings and recommendations to management in a clear and concise manner; Stays up to date on industry trends and economic factors that may impact forecasts.
Collaboration:
- Builds strong relationships within patient services and across functions including commercial/sales team; ability to influence beyond team of direct reports.
Qualifications
Required WorkExperience:
- 5 years leading a remote team.
- Excellent communication and ability to build strong relationships.
- Strong collaboration and influencing skills.
Preferred Work Experience:
- Experience in workforce management forecasting and/or analytical roles
- PSC/IOP leadership experience is a plus.
Knowledge:
- Bachelors degree required
- Knowledge of Six Sigma or Lean is beneficial
Skills:
- Strong Analytical skills
- Ability to prioritize plan and organize
- Advanced skills in Excel (graphs pivot tables and understanding formulas)
- Proficient in Microsoft Office suite (PowerPoint Word etc)
Required:
- Responsible for the leadership and development of a team of schedulers and an analyst
- Travel between 25-50%
Required Experience:
Manager
Key Skills
- Laboratory Experience
- Public Relations
- Clinical Laboratory Experience
- Classroom Experience
- Ellucian
- Physical Examinations
- Phlebotomy
- Bus Driving
- Medical Terminology
- CPT Coding
- Patient Service Experience
- Venipuncture Experience
About Company
Quest Diagnostics (NYSE: DGX) empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care mana ... View more
