Customer Experience Specialist I

ABOUT THE ROLE:

Start Your Career with Orion180 A Path to Growth and Success!

Launch Your Career with Us! Comprehensive In-House Training Provided!

Are you ready to take the first step in a rewarding career Join our dynamic team at Orion180 in Melbourne FL and embark on a journey filled with growth opportunities. We provide comprehensive in-house training to set you up for success from day one. This isnt just a jobits the start of a career that can lead you into roles in underwriting inspections claims and beyond!

As aCustomer Service Representativein ourCall Center you will be the first point of contact for agents and policyholdersdelivering excellent service building relationships and ensuring every interaction reflects Orion180s values of innovation and care.

Payrate: $21.64 per hour

WHAT YOULL DO:

• Handlinginbound and outbound callsfrom agents and policyholders in a fast-pacedcall center environment.
• Providing accurate information on policies billing payments and underwriting processes.
• Navigating multiple computer applications with speed and accuracy to research and resolve inquiries.
• Assisting with quotes policy changes and documentation using our paperless technology systems.
• Learning and applying underwriting guidelines and manuals to assess and process insurance risks.
• Collaborating with internal teams such as Underwriting Claims and Operations to deliver a seamless customer experience.
• Maintaining high standards forcall quality accuracy attendance and customer satisfaction.

WHAT WERE LOOKING FOR:

• Education:High school diploma or GED required; must be at least 18 years old.
• Preferred:Experience working in acall center customer service or insurance environment.
• Licensing:Ability to obtain aFlorida Personal Lines or General Lines license(company-supported).

Skills:

• Excellent communication (verbal and written) and active listening abilities.
• Strong computer skills multi-tasking and attention to detail.
• Analytical and decision-making skills for evaluating customer and policy information.
• Ability to thrive in astructured call center settingwith performance metrics and goals.
• Technical Proficiency:Familiarity with Microsoft Office and database systems.
• Personal Attributes:Dependable punctual and eager to learn; positive team-oriented attitude with a focus on growth and excellence.

Physical Demands:

• Regularly required to sit stand and walk including the use of stairs.
• Ability to communicate with others lift light objects (<25 lbs) and use standard office equipment.
• Occasionally required to bend twist or stoop to open/close cabinets or reach for files.

WHATS IN IT FOR YOU:

Join Our Team & Make an Impact! At Orion180 we dont just meet expectations we exceed them. If youre ready to take your career to the next level and be part of a growing forward-thinking company apply today!

• Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: Mentorship growth tracks and professional development.
• Benefits: Medical dental vision 401k paid holidays PTO and more!

While performing general duties for this position the employee is regularly required to sit stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking listening comprehending and reading; being able to lift light objects (<25 lbs) and using standard office equipment such as computers printers and addition there is an occasional need to bend twist or squat down to open/close cabinets and reach for files or other standard office-type objects.

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule and in times of need be able to work an extended schedule depending on company or departmental needs project requirements or customer demands.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email to request assistance.

Required Experience:

IC