Call Center Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
- Providing first-line support to both internal and external customers via phone and email addressing order fulfillment product inquiries information clarification research and delivering prompt and optimal solutions.
- Acting as the primary point of contact for Order Management issues working closely with retail teams to ensure efficient resolution.
- Accurately entering data into the order entry system to facilitate seamless order processing.
- Detail-oriented and proactive.
- Adhering to standard work practices to ensure professional and consistent service delivery.
- Uses relevant software databases scripts and tools to deliver satisfactory service to customers.
- Proactively addressing and resolving customer issues including order fulfillment and information requests.
Requirements
- 2-3 years of experience in call center environments demonstrating proficiency in customer service practices.
- Strong oral and written communication skills.
- Previous management experience
- Basic competency in Microsoft Suite (Outlook Word PowerPoint).
- Possesses the ability to coach and monitor staff performance and provide corrective coaching when necessary.
- Understand & adhere to all policies procedures standards specifications guidelines and training programs.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities duties and skills of those in this job classification. Furthermore they do not establish an employment contract and are subject to change at the employers discretion.
Required Experience:
Manager
Key Skills
- Corporate Paralegal
- Car Driving
- Design Engineering
- Electrical Controls
- Consultancy
About Company
At Chicken Salad Chick, our food is made fresh and served from the heart. Come in or order online to discover our delicious variety of fresh, craveable flavors!
