Director of Service Automation and Orchestration

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About Your Role

The Director of Service Automation and Orchestration leads the design delivery and operation of a secure unified private cloud provisioning platform for onpremise data centers. This role is responsible for driving infrastructure automation through a centralized selfservice portal and APIs enabling consistent compliant and scalable provisioning with minimal human interaction.

What youll do:

• Lead coach and manage a team of developers automation engineers and support engineers. This also includes owning the hiring process performance management career development and compensation planning
• Act as the FTS Product Manager/Lead for the service automation platform where you will be responsible for developing product strategy and business cases engage with customers prioritize features and enhancements and define business outcomes aligned to enterprise requirements
• Ensure compliance with all corporate requirements including timesheets training ECRAs MAPs and audit findings while also ensuring all provisioned infrastructure meets hardening standards and cybersecurity policies
• Own a secure unified private cloud provisioning experience delivered through a single selfservice portal and APIs while you also deliver on real-time UI and API-driven provisioning of Linux and Windows virtual machines
• Lead development of a global onpremises infrastructure provisioning platform supporting both Day 1 (provisioning) and Day 2 (lifecycle management) operations
• Enable repeatable server provisioning using engineered patterns that optimize consumption of underlying data center capacity
• Recommend and execute business-wide strategies and escalate significant risks or delivery issues to senior management as needed
• Lead quarterly Product Increment planning sessions

Experience youll need to have:

• 10 years of experience with networking systems engineering virtualization and private cloud technologies
• 7 years of experience managing VMware environments including vCenter and vRA/vRO
• 5 years of experience delivering infrastructure automation platforms in regulated enterprise environments
• 5 years of experience managing crossfunctional teams and operating at both strategic and execution levels
• Bachelors degree in computer science or a relevant field or an equivalent combination of education work and/or military experience

Experience that would be great to have:

• Experience working with Agile and Scrum methodologies
• Prior experience in a Product Manager role

How youll work:

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech this role is on-site Monday through Friday
• This role requires use of a computer and audio equipment

Travel:

• Approximately 10-20% travel off-site or to other office locations is expected

Sponsorship:

• In order to be considered you must be legally authorized to work in the U.S. without need for visa sponsorship now or in the future

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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