Body Shop Customer Service Representative
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Job Location:
Spokane, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION BodyShop Customer Service Representative
Pay Range: $18.00/hour - $22.00/hour
About Knudtsen
Knudtsen Foothills ABRA Auto Body is seeking a Customer Service Representative to join the Knudtsen team. Knudtsen is a family-owned and operated company thatprovides the Spokane and Post Falls communities with new and used cars full-service bodyshopsand service departmentsas well asgenuine ChevroletMazdaand Lincoln Knudtsenwe strive tobe a team and truly value our relationships with each other our customers and the community.
Additionally we have some great benefits:
Employer sponsored health insurance - medical dental vision for employees and dependents
Life insurance plans
Paid holidays
Sick pay
Paid vacation
Employee purchase discounts
401(K) Retirement Savings Plan (4% Employer Match!)
Training and educationassistance
Summary of Position
We are looking for a motivated customer focused individual to join our body shop team as a Customer Service Representative. This role is ideal for someone who is eager to learn enjoys working with people and is looking for long term growth within the automotive repair industry. This position offers hands on training and clearpathwayfor advancementas an Estimatorwithin the shop andwerecommitted to developing the right person into a long term valued member of our team.
Responsibilities
Greet customers in a friendly professional and efficient manner as they enter the body shop office anddeterminethe nature of their visit.
Answer incoming phone calls in a friendly professional and efficient manner and schedule estimates route calls to the correct individual answer basic questions or take a thorough message.
Call customers to schedule estimates for incoming assignments call scheduled customers to confirm drop-off date perform follow-up calls on delivered vehicles within 24 hours of delivery and provide periodic updates on status of vehicle.
Prepare customer delivery packets and ensure they are ready to go for vehicles leaving that day.
Utilize a variety of databases to post parts invoices daily and ensure returned parts invoices areaccurate.
Keep workflow rental dates current with in-shop vehicles.
Provide customers with brochures and other information.
Assistwith clerical duties collect information and run reports asrequested.
Uphold a professional appearance.
Other tasks as assigned.
Qualifications
A team player focused on providing exemplary customer service.
Self-motivated and hard-working.
Proficient computer skills working ability of Word Excel etc. and ability to learn database management software. 10-key typing preferred.
Excellent oral especially phone and written communication skills and the ability to read and interpret documents.
Must be patient and calm in demeanor.
Have a valid drivers license.
Pass a motor vehicle report andpossessa safe driving record.
Pass a criminal background check and credit check.
Required pre-employment drug test (note: we do not test for marijuana during pre-employment testing).
Also subject to random drug testing reasonablesuspiciondrug and alcohol testing and post-accident testing at the companys request.
PHYSICAL DEMANDS and WORKING ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Customer Service Representative physical requirementsinclude:Standing walking bending kneeling stooping crouching crawling and climbing all isregularly required to talk and hear. The employee must be able to lift or move items at least 20-50 abilities required: close vision distance vision lor vision peripheral vision depth perception and ability to adjust be exposed to inclement weather conditions.
Team Members regularlyworks40 hoursper performing the duties of this job the Team Member will typically be in the Body Shop officearea butmay berequiredto spend time on the Body Shop lot. The employee is occasionally exposed to wet and/or humid conditions outside weather conditions and combustibles. Fast paced working environment at times but typically the environment is quiet and calm. The noise level in the work environment is quiet to moderately loud. If walking through the Body Shop or the Service Department employees may be exposed to loud noises and dangerous work environments.
Knudtsen Dealerships and Auto Body Shops are an equal opportunity employer and prohibits discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
PAY RANGE: This position pays $16.28/hour - $57.00+/hour. The position is a commission position and your wage is dependent on your performance. About Knudtsen ...
