Customer Specialist Cloud & Platform

Tata Teleservices

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profile Job Location:

Navi Mumbai - India

profile Monthly Salary: Not Disclosed
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

Description
Key Role Deliverables
  1. Act as a trusted advisor for customers implementing Azure infrastructure services and security frameworks.
  2. Lead onboarding training and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g. Defender Sentinel Entra).
  3. Monitor customer health usage and satisfaction to proactively address risks and promote solution value.
  4. Drive adoption of Azure-native security tools and best practices to strengthen cloud environments.
  5. Collaborate with technical delivery cloud architecture and support teams to ensure customer success and alignment.
  6. Conduct regular Executive Business Reviews (EBRs) and strategic planning sessions with key stakeholders.
  7. Maintain a deep understanding of Microsofts Azure & Security roadmap to guide clients on optimization and innovation.
  8. Identify expansion and upsell opportunities in areas like Azure cost optimization compliance Zero Trust architecture etc.
Right Person (Qualification & Experience)
  1. B. Tech (Computer Science Electronics etc.)
  2. 5-8 years in Customer Success Technical Account Management or Cloud Consulting with a focus on Azure and/or cybersecurity.
  3. Strong knowledge of Microsoft Azure including core services (IaaS PaaS) networking identity and security features.
  4. Familiarity with Security solutions: Defender for Cloud SIEM SOAR VAPT SOC Purview etc.
  5. Experience with compliance frameworks (e.g. NIST ISO 27001 GDPR) and security best practices in the cloud.
  6. Ability to manage technical conversations with C-level stakeholders and IT teams.
  7. Strong project management communication and interpersonal skills.
  8. Certifications preferred:
    • Microsoft Certified: Azure Solutions Architect Expert
    • Microsoft Certified: Security Compliance and Identity Fundamentals
    • Microsoft Certified: Azure Security Engineer Associate
  1. Personal Attributes
  1. Self-learning mindset. Constantly keeping up to date on new solution areas in Azure & Cybersecurity.
  2. Understand customer needs articulate value & and offer them solutions.
  3. Withstand pressure and contribute as a team player
  4. Target oriented



Required Experience:

IC

DescriptionKey Role DeliverablesAct as a trusted advisor for customers implementing Azure infrastructure services and security frameworks.Lead onboarding training and enablement for customers transitioning to Azure and Microsoft Security solutions (e.g. Defender Sentinel Entra).Monitor customer heal...
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Key Skills

  • Design Engineering
  • Baan
  • Customer Service
  • Fund Management
  • ABAP
  • Elevator

About Company

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Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, ... View more

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