Associate Client Relations Specialist

As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.

Job Description

Location: RSU Tower Sukhumvit 31 Bangkok Thailand: Hybrid

Get To Know Us

SS&C Technologies is a global leader in financial services software and outsourcing solutions dedicated to delivering innovative technology to the worlds leading financial institutions. Our Product and Innovation Team focuses on developing cutting-edge solutions that drive the future of the financial services industry.

Why You Will Love It Here

• Flexibility: Hybrid Work Model (6 days/monthIn-office time at an SS&C office) and Business Casual Dress Code including jeans Centralized location 6 minutes walk from Phromphong BTS or 10 minutes walk from Sukhumvit MRT

• Your Future: Retirement Program Professional Development Reimbursement

• Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays Business Leave Maternity Leave Ordination Leave

• Your Wellbeing: Medical Dental Vision Life Insurance Annual Health Check Up Employee Assistance Program Parental Leave Well-Stocked Pantry and Provident Fund Contribution

• Diversity & Inclusion: Committed to Welcoming Celebrating and Thriving on Diversity

• Training: Hands-On Team-Customized including SS&C University

• Education: Paid further education opportunities for employees who are eligible

• Extra Perks: Bonus Scheme SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do

• Execute a broad range of client support and operational activities within the Shared Services Support team.
• Manage daily client service requests research inquiries and operational tasks while maintaining quality accuracy and timeliness standards.
• Support client-driven operational events and initiatives requiring coordination and collaboration across multiple teams.
• Gather and analyze information to support problem resolution and recommend solutions based on research and data analysis.
• Utilize internal systems and knowledge management tools to research and manage tickets effectively.
• Collaborate with cross-functional teams including Technical Support Digital/FAN Web Data Security Relationship Management BPO Operations and other internal stakeholders.
• Clearly document ticket activity and provide timely updates to clients and internal partners.
• Work closely with U.S.-based clients and teams. This role requires flexibility to support U.S. business hours when business needs arise particularly for time-sensitive client initiatives.
• Participate in client meetings as required.

What You Will Bring

• Bachelors Degree in Computer Engineering Computer Science Mathematics Finance Science or a related field or equivalent practical experience.
• 12 years of experience in application support production support financial services operations or other structured operational environments is an advantage.
• Experience in financial services or mutual fund operations is an advantage.
• Demonstrated analytical thinking and logical problem-solving ability.
• Interest in working with systems data and structured operational processes.
• Exposure to relational databases or SQL is preferred.
• Strong written English communication skills are required. Effective verbal communication skills are important for collaboration with U.S.-based clients and stakeholders.
• Ability to collaborate effectively across time zones and adapt to shifting priorities.
• Ability to manage multiple assignments within established timeframes while maintaining quality standards.

Onboarding and role-based training will be provided to support learning of internal systems and tools.

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Only candidates selected for interviews will be contacted for this position.

Human Resources Department - Talent Acquisition

6th Floor RSU Tower 571 Sukhumvit Road North Klongton Wattana

Bangkok 10110 Thailand

t: t: (66) 2685-8400 ext: Talent Acquisition m:

Unless explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.