Director, Performance Economics (Customer Retention), Remote
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
The Director Performance Economics (Customer Retention) serves as the single point of accountability for retention of Aledades clients (primary care practices) in value-based care contracts. The Director will work closely with market leadership (Regional Market Presidents) and other stakeholders to mitigate churn through financial offerings portfolio management account management and other innovative programs. The Director will bring an entrepreneurial skillset to explore new and enhanced programs to support client success and improve retention.
Primary Duties:
- Payment Programs: Manage the implementation of payment program offerings that provide financial flexibility and stability to customers (practices) and which promote client retention. Ensure that financial strategies align with overall retention goals and client needs. Identify and promote opportunities for enhancements to support client retention.
- Innovative Program Development: Design and implement new programs aimed at bolstering client success and maximizing retention rates (e.g. group purchasing offerings). Collaborate with stakeholders to identify opportunities and drive strategic initiatives that support long-term client retention.
- Client Retention Oversight: Manage and review metrics related to client practice retention and performance in value-based care contracts. Identify potential risks or issues impacting client retention and initiate corrective measures promptly.
- Partnering with Finance and Actuary teams: Create and implement financial frameworks that enhance transparency and support retention objectives. Engage consistently with finance and actuary teams to ensure strategic alignment.
- Stakeholder Communication: Engage in regular communication with Aledade executive leadership and market leadership including Regional Market Presidents to discuss client retention strategies and updates. Provide regular updates on retention metrics challenges and successes to stakeholders.
- Other duties as assigned
Minimum Qualifications:
- Bachelors Degree with 8 years experience in health care administration health care business development and/or VBC experience.
- 5 years of management experience.
- Advanced knowledge of VBC contracting models and government programs.
Preferred Qualifications:
- Masters degree
- Expertise in VBC health care programs payments and economics (MSSP REACH).
- Demonstrated ability to develop and lead high performing and collaborative teams
- Demonstrated leadership ability to think strategically and implement tactically to consistently deliver results; well-developed skills in diplomacy and collaboration
- Ability to synthesize data from multiple sources to inform action plans and strategy.
- Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
- Up to 10% of travel required
Who We Are:
Aledade a public benefit corporation exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014 and since then weve become the largest network of independent primary care in the country - helping practices health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally by creating value-based contracts across a wide variety of health plans we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients good for practices and good for society - and if youre eager to join a collaborative inclusive and remote-first culture - youve come to the right place.
What Does This Mean for You
At Aledade you will be part of a creative culture that is driven by a passion for tackling complex issues with respect open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences interests backgrounds beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health dental and vision insurance paid up to 80% for employees dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade we dont just accept differences we celebrate them! We strive to attract develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit qualifications performance and business needs. All qualified candidates will receive consideration for employment without regard to age race color national origin gender (including pregnancy childbirth or medical conditions related to pregnancy or childbirth) gender identity or expression religion physical or mental disability medical condition legally protected genetic information marital status veteran status or sexual orientation.
Privacy Policy:By applying for this job you agree to AledadesApplicant Privacy Policy available at may use automated tools including artificial intelligence (AI) to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process please contact us.
Required Experience:
Director
Key Skills
- Arabic Speaking
- Access Control System
- B2C
- Account Management
- Legal Operations
- Broadcast
About Company
Aledade works with independent practices, health centers, and clinics to build and lead Accountable Care Organizations (ACOs) anchored in primary care.
