Staff Product Manager, Payments

Headways mission is a big one to build a new mental health care system everyone can access. Weve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance.

1 in 4 people in the US have a treatable mental health condition but the majority of providers dont accept insurance making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice.

Headway was founded in 2019. Since then weve grown into a diverse national network of over 60000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. Were a Series D company with over $325m in funding from a16z (Andreessen Horowitz) Accel GV (formerly Google Ventures) Spark Capital Thrive Capital Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us and help change mental healthcare for the better.

About the role:

As a Product Manager on our Core Insurance Product team supporting Payments your scope will encompass accurately processing payments and identifying different payment constructs to create differentiated customer experiences and directly influencing company growth - along with the key business outcomes this drives. Youll be accountable for owning the end-to-end flow from claim submission through payment receipt and reconciliation which directly translates to providers and patients having seamless experiences without surprise charges or delays. Partnering closely with Engineering Data Operations and Finance youll tackle complex technical challenges in insurance platform while building tools and user experiences that scale with our rapidly growing provider network and improve the experience for every provider and patient we serve.

What youll do at Headway:

• Own the strategy and roadmap for our one of our core insurance platforms - spanning claims processing benefits verification and/or payment disbursement - driving down loss and directly impacting company revenue and user satisfaction
• Design workflows that balance automated processing with robust exception handling ensuring high success rates while minimizing manual intervention
• Drive technical decisions on platform architecture with Engineering teams to optimize success rates
• Lead cross-team initiatives to reduce errors and improve accuracy to reduce financial leakage partnering with Operations Finance and Data teams to identify trends detect anomalies and build predictive models for proactive issue prevention.
• Identify and fix customer experience breakdowns for patients and providers tracing pain points from their origin in backend systems through to the user-facing moment and driving resolution across teams to deliver measurably better outcomes
• Build internal tools that empower our Operations team to investigate complex issues manage denials and scale efficiently with business growth

Youll be great for this role if you:

• Platform and processing experience: You have 7 years building high-volume transaction platforms or managing complex financial/billing systems preferably in healthcare fintech or B2B marketplaces
• Customer-focused approach: You understand how to translate complex backend systems into great user experiences and have built features for both external users (providers and patients) and internal teams (operations support)
• End-to-end funnel ownership: You have a track record of mapping and improving complete customer journeys from the moment a patient books or a provider submits a claim through to final resolution. You identify where patients and providers fall off experience friction or receive unexpected outcomes and you build the systems and workflows to fix it at scale
• Internal tooling expertise: You understand how to build tools for internal teams and have experience with workflow automation exception handling and operational scalability
• Technical depth: Youre comfortable diving deep with engineering teams on integration challenges data pipelines and can drive architectural decisions for platforms processing critical data. Familiarity with AI/ML applications such as predictive denial models anomaly detection or intelligent triage is a strong plus
• Cross-functional leadership: Youve led initiatives requiring coordination across multiple teams and can balance technical complexity with business requirements and operational needs

Analytical mindset: You can extract insights from complex data identify patterns in business performance and use metrics to drive product decisions and process improvements

Compensation and Benefits:

The expected base pay range for this position is $212000 - $265000 based on a variety of factors including qualifications experience and geographic addition to base salary this role may be eligible for an equity grant depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package including robust health and wellness benefits retirement savings and meaningful ownership opportunities through equity. Compensation decisions are made holistically ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

• Benefits offered include:
• Equity compensation
• Medical Dental and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development

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We believe a teams strength is in its people and we cannot achieve this mission without a team that reflects the diversity of this problem across race ethnicity gender sexuality age national origin religion family status disability military status and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or receive other benefits and privileges of employment please inform the recruiter when they contact you to schedule your interview.

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A notice to Headway applicants: To protect yourself against phishing and recruitment fraud please note that Headway only accepts applications through our official careers page at Headway will never refer you to external websites ask for payment or personal information or conduct interviews via messaging apps. All official communication will come from a @ email address. If you are contacted by someone claiming to be from Headway via an unofficial channel please do not share any information and report it as spam.