Customer Success Engineer

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About the Role

We are looking for a Customer Support Engineer (CSE) who is passionate about real-time communication and AI especially Voice AI and real-time interactive technologies.

This role goes beyond traditional technical addition to helping customers troubleshoot technical issues you will also take a step up to guide customers on integration following the best practice and design the solution based on the use case. You will also have the opportunity to engage with local developer communities share knowledge about emerging technologies and help grow awareness of Agoras Conversational AI capabilities.

If you are someone who loves troubleshooting technical issues enjoys talking to developers and gets excited about AI innovation this role is for you.

What You Will Do

Customer Technical Support

Provide technical support to developers integrating Agora SDKs and services (RTC Signaling Cloud Recording Conversational AI etc.)

Troubleshoot issues related to Audio/video quality Network connectivity and performance SDK integration and platform-specific behaviors (iOS Android Web Windows macOS)

Analyze logs develop reproduction demos to identify root causes

Work with internal engineering teams to escalate and track product issues

Write technical explanations integration guidance and best-practice recommendations

Support customers via ticketing systems Slack/IM channels and live troubleshooting sessions

Act as a technical advocate for customers by feeding back recurring issues and feature requests

AI & Developer Ecosystem Engagement

Actively participate in local developer communities (meetups tech groups hackathons university events etc.)

Collaborate with internal teams to organize and support developer events workshops and tech talks focused on Agoras RTC and Conversational AI solutions

Share insights on AI real-time communication trends use cases and best practices with developers

Help bridge feedback from developers and the community back to internal product and engineering teams

What Were Looking For

Technical Skills

AI & LLM-Oriented Skills

Strong interest in Large Language Models and modern AI application development

Familiar with LLM application patterns such as agents prompt engineering RAG.

Other Technical Skills:

Solid understanding of networking fundamentals (TCP/UDP NAT firewall)

Experience with at least one platform: iOS Android Web (JavaScript/WebRTC) or backend ( Ability to read logs debug SDK/API integrations and reproduce technical issues

Comfortable building small demos or scripts to validate technical scenarios

Communication & Community Skills

Excellent communication skills able to explain complex technical topics in a clear and engaging way.

Enjoy speaking with developers whether 1:1 in small groups or at community events.

Passionate about learning and exploring new technologies especially in the AI space.

Comfortable representing the company in external technical settings.

Strong sense of ownership curiosity and a proactive attitude.

Nice to Have

Experience in Developer Support Solutions Engineering or Developer Advocacy

Public speaking experience (meetups workshops tech talks webinars)

Experience with AI-related technologies such as: Speech-to-text / text-to-speech Conversational AI systems

Familiarity with cloud platforms (AWS/GCP/Azure)

Understanding of audio/video media concepts (codec bitrate jitter latency)

Working Model

This position is remotely working. Work from home.

Work closely with a global support and engineering team.

Expected to spend part of the time on external developer engagement and events.

Why Join Agora

Be at the forefront of Real-Time Engagement AI

Help shape how developers build next-generation conversational and interactive AI experiences

Combine deep technical problem-solving with real community impact

Work in an international highly technical and fast-growing environment

Required Experience:

About the RoleWe are looking for a Customer Support Engineer (CSE) who is passionate about real-time communication and AI especially Voice AI and real-time interactive technologies.This role goes beyond traditional technical addition to helping customers troubleshoot technical issues you will also ...