Housing Operations Coordinator

Open: February 27 2026Close: March 13 2026Job Title: Housing Operations CoordinatorDepartment: PTOI HousingReports To: Housing DirectorHours: 40 Hrs/Wk Full TimeSalary: Based on Salary MatrixBenefits Requisition: *Salaries are market competitive. For accurate salary information call or email The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical dental vision life insurance a retirement/401(k) plan with profit sharing paid holidays and paid time off including birthday SUMMARYThe Housing Operations Coordinator is responsible for supporting the overall operations of the PTOI Housing Department. This includes coordinating with contractors and maintenance staff completing resident intake and retention processes managing unit inspections and turnover tracking and ensuring compliance with all applicable Codes Regulations and Department Policies. The Housing Operations Coordinator acts as a liaison between residents and the department to enhance the living experience and maintain housing DUTIES AND RESPONSIBILITIESMaintains a working knowledge of relevant Tribal Code regulations and guidebooks Housing Department policies and procedures leases homebuyer and HAP agreements and Tribal Ordinances that effect Landlord/Tenant in the planning implementation and evaluation of housing operations policies and procedures. Provides information on all housing programs and services including eligibility requirements and application effective working relationships with residents Housing Department and Tribal staff following standard business an on-site presence at PTOI Housing properties to support community standards ensure maintenance follow-up and help resolve resident concerns. Screens applicants for admission and confirms eligibility at time of intake on new applicants following policies and background checks. Prepares all leases homebuyer and Housing Assistance Plan (HAP) agreements for signature by the families landlords and housing officials as orientation to the family explaining all provisions in the lease agreements and collection policies informing them of their rights and responsibilities as participants in the household compositions and any required monthly payments consistent with Housing Department security deposits and required monthly payments; provides proper documentation of received payments and mails out receipts as necessary. Ensures funds are received by accounting for working with utility companies to manage accounts and make timely common areas are cleaned and maintained data in electronic data base system to keep and maintain tenant confidentiality and secures excellent customer service and communication to residents. Manages resident relations by promptly responding to resident complaints with proposed residents with referrals to Tribal departments such as Wrap Around CAP Representative Payee Program delinquent families on their financial responsibility including financial literacy training and prepares Payback Agreements and/or other Plans of Action with residents to resolve violations of Leases and Homebuyer collection and eviction policies makes personal contact with residents and sends proper written notice of all compliance lease termination and evictions after conducting investigations providing Due Process and proper documentation per adopted all necessary documentation of administrative actions prepares case files to satisfy Court procedural requirementsMay represent the department in Tribal daily communication between residents maintenance contractors and other departments to address repairs word orders and housing operations. Track and coordinate unit maintenance schedules work order completions and unit turnover timelines to ensure efficient move-in and move-out inspections and prepares inspection reports. Prepares all pre- entrance reviews and tenant screening requirements. Conducts routine residential inspections to ensure property is maintained in maintaining residential keys. Processes requests to re-issue including payment from tenant. Ensures tenants return keys during move-out process. Assists tenants when locked out of or assist with rapid drug contamination testing of units (e.g. methamphetamine or fentanyl) when directed by PTOI Housing management. All necessary training and protective equipment will be provided by the department. The incumbent is expected to continually follow up on all issues or concerns until they are scheduled and special reports correspondence and database with Tribal Law Enforcement in resolving matters when to emergencies 24/7 being on-call and performing grounds and checks. Notifies Law Enforcement of emergencies as other duties as RESPONSIBILITIESThis position has no supervisory AND REQUIREMENTSEducation and/or ExperienceBachelors degree from a four-year college or university and at least one year progressively responsible experience in office management or social services work; or Associates degree from two-year college or technical school and at least four years experience; or equivalent combination of education and experience. Intermediate computer skills in word process and SkillsAbility to identify read analyze and interpret general business periodicals professional journals technical procedures or governmental regulations. Ability to write reports business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers clients customers and the general public. Must have interpersonal skills and be team SkillsAbility to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar AbilityAbility to define problems collect data establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete or CertificatesMust have and maintain a valid Washington State drivers license and proof of insurance. Drivers License must contain no restrictions that would prevent an employee from driving a GIS Skills and AbilitiesKnowledge of standard business practices office and filing procedures computer operations and documentation to obtain a working knowledge of the HUD Indian Housing Program regulations Tribal Ordinances and Puyallup Tribal Housing Department Admissions Occupancy Collections and Eviction Policies and to plan organize manage coordinate and provide services to to establish and maintain effective working relationships with residents staff and other individuals agencies or to initiate responsibly and work independently with minimal supervision. Ability to communicate well both verbally and in DEMANDSRequires the ability to operate a typewriter personal computer multi-line telephone calculator facsimile and the ability to read write communicate and interpret information accurately in the ability to concentrate and consistently produce accurate performing the duties of this job the employee is regularly required to employee is frequently required to use hands to finger handle or feel; and talk or employee is occasionally required to stand and walk; climb or balance; stoop kneel crouch or crawl; and reach with hands and employee must occasionally lift and/or move up to 10 vision abilities required by this job include close vision and ability to adjust performing the duties of this job the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme high-stress emergency or contamination-response situations may occur. WORK ENVIRONMENTThe noise level is low to physical exertion is low to is performed in an office setting with occasional travel to visit residents at their is occasional exposure to outdoor weather Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of Application Tips:1. If you are using a PC use Chrome. If you are using a MAC use Safari.2. Upload additional documents (resume cover letter letters of recommendation proof of Indian blood etc.) to the resume tab as one (1) PDF file or email documents to and we can add them to your online application. Please send in copies of any degrees or certificates that you have been awarded.3. Indian Hiring Preference send in the appropriate documentation for the category you select. If you have any questions about the hiring preference policy or what document to send in email us at or call .4. Provide 3 references (we cannot obtain references from direct family members mother father grandparents sisters brothers or children and this includes in laws). One reference must be your most recent supervisor. We prefer the rest of your references to include co-workers subordinates or other supervisors but we can accept a personal reference from someone who is familiar with your work ethic habits and attendance. You can send in letters of recommendation to To add more employment education references etc. click on the small sign at the top right corner of the page.6. When entering salaries only use numbers. Do not use any other characters (such as . or $)7. After you submit your application you will receive an email confirmation. If you do not receive an email please call the office to confirm submission.*Please do not wear perfumes colognes or strong scents to your interview. Some employees are you have any questions about the positions or the online application please call or email E. Portland Ave. Tacoma WA 98404