Front Office Manager
Share
Job Location:
Massa Carrara - Italy
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee Aeroviaggi SpA. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
We are looking for a Front Office Manager to lead our reception team and ensure exceptional guest experience at Mangias Brucoli Sicily Autograph Collection for the upcoming 2026 season. The role involves planning daily operations supervising staff handling guest requests and driving service excellence.
Key Responsibilities:
Planning Front Office operations based on occupancy forecasts
Supervises Front Office team and ensures service standards
Handles guest requests complaints and feedback directly
Communicates guest needs across departments to ensure resolution
Authorizes spending limits room credits and department budgets
Participates in recruitment training and performance reviews
Promotes upselling and cross-selling to boost revenue
Leads internal meetings and attends cross-departmental sessions
Monitors costs revenue and financial performance of the Rooms division
Reviews performance reports and KPIs
Works toward guest satisfaction targets and review score goals
What we offer:
Type of contract seasonal.
Accommodation available
Meals provided
Career growth opportunities within the company
Dynamic and collaborative work environment
Ongoing training and access to professional development courses
Requirements:
Proven experience in luxury hospitality preferably in 5-star hotels
Strong knowledge of front office operations and guest service standards
Proficiency in Opera PMS and other hotel management systems
Leadership skills and ability to manage and motivate a team
Excellent communication and interdepartmental coordination abilities
Fluency in English; additional languages are a plus
Problem-solving attitude and attention to detail
Front Office Manager liv. 2 CCNL - TURISMO. 1.80000 EURO
This company is an equal opportunity employer.
frnch1
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
