Associate Enrollment Advisor

GENERAL SUMMARYAssociate Enrollment Advisors advise educate consult and support qualified potential students in achieving their professional and personal goals by enrolling in one of our higher education programs. Student leads are provided. They are monitored on things such as the quality of outbound calls inbound calls lead contact activity applications attitude working relationships and DUTIES AND RESPONSIBILITIESAssist students with the enrollment process by answering questions directing them to critical information and clarifying the admissions understand and be able to articulate the academic programs of University of St. Augustine and educate prospective student about the educational offeringsBuild rapport and provide guidance for students interested in obtaining a and follow-up on potential students via videoconference phone email fax and direct mail student inquiries relating to obtaining advanced essential information related to admissions requirements and enrollment processes to prospective potential applicants and determine if they are qualified to apply and enroll in various degree programsQualify and advise students for various academic and analyses transcripts; determines whether transcripts satisfy prerequisite completion; records results in database; tracks and reevaluates application status as new transcripts are with other admission staff and university departments to ensure an excellent student interdepartmentally to facilitate a positive enrollment experience. This includes providing requested information or directing the prospective student to appropriate department when necessaryPerforms duties in support of Universitys core values;Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars literature; in ethical and compliant enrollment activities regarding prospective studentsMaintaining a relevant understanding of regulations associated with the Family Education Rights and Privacy Act (FERPA) with regards to distribution of student information and ensuring regulations are always be able to represent the University in a professional manner recruit and work with a diverse community and follow all policies and procedures with a keen attention to follow and stay updated on policies and procedures as provided by University of St. AugustineAll other duties as DUTIES AND RESPONSIBILITIESMay perform other duties and responsibilities that management may deem necessary from time to IN ORGANIZATIONReports to: Enrollment ManagerPositions Supervised: N/ATECHNICAL MANAGERIAL & PEOPLE SKILLS REQUIREDTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Incumbents will be evaluated in part based on performance of each essential function. Reasonable accommodations may be made to enable individuals with disabilities to perform essential and/or EXPERIENCEBachelors Degree preferredMinimum of one-year higher education sales customer service account management or related experienceAbility to work collaboratively as part of a team and to interact effectively with colleagues administrators and faculty members and students as well as external to work with a diverse student in Microsoft Office suite (Outlook Word Excel PowerPoint)Excellent telephone skills. Possess interpersonal skills that promote relationship-buildingPossess the ability to use critical thinking and problem-solving skillsAbility to present in live and virtual settingsExperience with student management systems and associated technologyValid drivers license for State of residence and at least minimum liability insurance required by to travel within the United States as and/or CERTIFICATIONTRAVELLimited travel as necessary to other work locationsBUSINESS COMPETENCIESTo perform the job successfully an individual should demonstrate the following competencies:Collaborates- Building partnerships and working collaboratively with others to meet shared Resilient- Rebounding from setbacks and adversity when facing difficult Trust- Gaining the confidence and trust of others through honesty integrity and Results- Consistently achieving results even under tough - Creating new and better ways for the organization to be Focus- Building strong customer relationships and delivering customer-centric Engagement (People Managers Only)- Creating a climate where people are motivated to do their best to help the organization achieve its Leadership (People Managers Only)- Leads by example when it comes to finding and developing talent with a focus on talent acquisition strategies setting performance targets that raises standards and development of high potential ENVIRONMENTWork is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting e.g. walking standing communicating and other physical functions as necessary.