Program Lead Client Services Employee Engagement

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Internal employees who are currently working from home are still eligible to apply. However if selected for the role you may be required to work onsite in accordance with the workplace excellence policy

Job Description:

This job is responsible for supporting programs and projects specific to corporate change initiatives that impact how the bank does business provides a product or service or executes a function. Key responsibilities include assisting department managers with critical change initiatives and communicating influencing and negotiating both vertically and horizontally to obtain or leverage necessary resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy simplification and new capabilities.

What Youll Do

As the Employee Engagement Program Lead youll play a pivotal role in shaping a culture of connection inclusion and collaboration across Client Services this role you will:

• Execute Engagement Strategies: Deliver impactful programs and initiativesfrom global recognition efforts to onsite activities and volunteerismthat bring our engagement vision to life.
• Champion Culture: Serve as a culture ambassador promoting belonging and engagement aligned with Client Services priorities.
• Collaborate Broadly: Partner with leaders councils and cross-functional teams to amplify engagement and inclusion efforts across the organization.
• Listen & Improve: Gather employee feedback analyze engagement metrics and recommend enhancements to continuously elevate programs.
• Communicate Effectively: Craft clear compelling communications and executive-level presentations that inspire participation and inform leadership.
• Influence & Align: Build strong relationships in a matrixed environment influence without authority and maintain regular touchpoints with council leads and workstream owners to track commitments and deliverables.
• Ensure Quality & Compliance: Maintain risk controls standardize tools and deliver programs with precision and integrity.
• Join a team where inclusion growth and impact come to life.
• A team committed to being an inclusive workplace where diverse perspectives are valued and collaboration is core to how we work
• A culture that attracts and develops exceptional talent through learning mentorship and growth opportunities
• Programs that support teammate wellnessphysical emotional and financial
• Recognition and rewards that celebrate contributions and impact
• Service and volunteerism that make a positive impact in the communities we serve

Responsibilities:

• Assists with defining program controls processes procedures reporting cadence decision governance structures and ways of working with key stakeholders
• Analyzes evaluates and overcomes program risks and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services builds positive relationships asks questions and uses tools to uncover root causes to challenges identify opportunities and make recommendations

Required Qualifications:

• 2 years of experience delivering engagement programs or project management
• 2 years of demonstrated ability to encourage collaboration connection and teamwork within and beyond his/her team
• Experience in developing and executing marketing campaigns socializing business initiatives and driving strategies that enhance the overall employee experience
• Demonstrated experience of strong collaboration and influence skills at all levels
• Excellent written and verbal communication facilitation and stakeholder management (samples/examples may be required)
• Proven ability to balance competing priorities and deliver against objectives
• Proficiency in basic data analytics including generating reports building pivot tables performing VLOOKUPs identifying trends and translating data into actionable insights
• Proficient in Microsoft Office (PowerPoint Excel SharePoint etc.)

Desired Qualifications:

• Experience in internal communications project/event management or organizational development
• Proven ability to consistently apply Bank of America brand standards and maintain visual identity across communications and deliverables
• Experience with engagement analytics pulse surveys and culture assessment tools
• Demonstrated creativity and ability to launch innovative employee programs

Skills:

• Process Design
• Program Management
• Project Management
• Strategy Planning and Development
• Oral Communications
• Presentation Skills
• Prioritization
• Problem Solving
• Process Simplification
• Risk Management

Shift:

Hours Per Week: