Invoicing Specialist
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.
As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.
We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.
Lets build whats next together.
As an Invoicing Specialist at Infobip you will be part of the OrdertoCash (O2C) function primarily focused on ensuring accurate timely and compliant invoicing for your assigned region. You will support the full invoicing lifecycle: from invoice creation and usage reconciliation to communication with customers regarding billing matters while collaborating closely with internal teams such as Sales Finance Legal and Collection teams.
What Youll Do
- Ensure strict adherence to local regulatory requirements and internal billing procedures for your assigned region.
- Prepare and deliver accurate and timely invoices ensuring no delays in customer billing cycles.
- Maintain continuous communication with customers via email and calls to clarify billing concerns resolve disputes and address invoicerelated queries.
- Provide customers with billing breakdowns usage summaries and any documentation required for smooth payment processing in terms of Portal Uploads PO process solutions etc.
- Actively manage a customer portfolio of at least 350 large accounts ensuring consistent accuracy and timely updates.
- Maintain correct and uptodate customer details in internal systems like SuperUser or Salesforce.
- Conduct usage report reconciliation prepaid balance reviews and other revenuerelated checks to ensure correctness of all billing outputs.
- Manage and resolve invoice related issues in coordination with internal teams and customers.
- Handle internal and external escalations promptly ensuring professional and solutionoriented communication.
- Work closely with crossfunctional teams (Sales Delivery Managers Legal Finance etc.) to resolve billing issues and align on customer requirements.
- Support continuous improvement initiatives in invoicing processes and O2C operations.
What Makes You a Strong Fit
- Advanced English is required for this role
- Experience in communicating with clients via email phone and online meetings
- Very good communication and negotiation skills with internal and external stakeholders
- Experience in Billing and Billing management
- Knowledge of MS Office tools - especially Excel
- Demonstrated ability to work both independently and as part of a team
- Enthusiasm for learning and adapting to new challenges
Why youll love it here
Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Read more about our hiring process.
#LI-NA1Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, auth ... View more
