Operations Standards Specialist

About The Role

This position supports the Ontario region and aims to foster and develop operational efficiencies for both new and existing practices with a focus on evoking standardization across the respective region such as workflow compliance Epic data integrity and overall use of our Broker Management addition this position also supports M&A activity and other key initiatives as they arise in the region.

What Youll Do

• Applied Epic specialist for the Ontario Region. Respond to regional Operations team enquiries specific to Epic and other third-party applications. This would include assisting with user acceptance testing (UAT) for Epic upgrades

• Work with the Manager of Operations & Training to identify training needs to develop appropriate material delivery method and scheduling etc.

• Work with the Operations Process Coordinator and Hub Enterprise Applications to facilitate Epic script changes

• Log escalate and approve IT requests for structure access or changes

• Consult and assist with Broker Standards and Operational efficiencies projects put forth by the business

• Investigate/Advocate/Implement third party software add-ons and Epic functionality to improve operational efficiencies through RFP and industry conferences

• Provide hands on understanding guidance and support for new enterprises and regional solutions

• Provide M&A support for both migration planning and Go-Live in Epic as they occur

• Perform additional ad hoc duties as assigned.

• Consult and assist with Broker Standards and Operational efficiencies projects put forth by the business

• Provide support for Corporate File Audits

Qualifications and expertise that pave the way for Success

• College Diploma or University Degree

• Minimum 3 years of experience within the insurance industry; Applied Epic knowledge is a must.

• Resilient and adaptable with the capacity to thrive in a continuously evolving environment

• Hybrid working situation. Must attend in office as required

• Valid Drivers License

• Occasional travel to our Ontario offices

• Expert in Microsoft Office: Excel Outlook Word

• Strong organizational time and client management skills

• Effective communication skills: verbal and written

• Proactive and customer focused approach with strong initiative and follow up and follow through skills

• Tech-savvy and eager to learn

Elevate Your Career with HUB International

Advancement and Well-being: Our Priority

At HUB we place immense value on the well-being and professional development of our team. Heres what you can look forward to as part of the HUB Team:

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.

• Professional Growth: Advance your career with HUB-sponsored training programs tuition reimbursement and other development opportunities tailored to help you succeed.

• Industry Support: Benefit from reimbursements for professional licensing and membership fees reflecting our investment in your expertise.

• Exclusive Perks: Enjoy special discounts on events travel accommodation and personal home & auto insurance making your HUB experience even more rewarding

Service: Our Ethos

At HUB International service defines who we are. This dedication extends not only to our clients but also to our employees and the communities were proud to support. Our regional offices are actively engaged in local initiatives reflecting our commitment to giving back and making a meaningful difference.

If you require assistance or accommodation at any stage of the recruitment process we encourage you to let us knowwere here to support you. At HUB building an inclusive workplace isnt just part of what we doits at the heart of who we are..

The expected salary range for this position is$57000 to $82000 and will be impacted by factors such as the successful candidates skills experience andworking location as well as the specific positions business line scope and level. HUBInternational is proud to offer comprehensive benefit and total compensation packages whichcould include extended health benefits disability insurance RRSP matchingpaid-time-off benefits and eligible bonuses and commissions for some positions.

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates all decisions are made through human review.

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