Remote Chat & Email Support Representative

Asheville, NC - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a detail-oriented and customer-focused Remote Chat & Email Support Representative to join our insurance support team at Ascendant Insurance this role you will be responsible for responding to inquiries resolving policy-related questions and providing exceptional service via live chat and email. The ideal candidate will have strong written communication skills problem-solving ability and a customer-first mindset.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via live chat and email
Provide accurate information regarding insurance policies coverage options billing and claims processes
Assist customers with policy updates payments and general account support
Escalate complex issues to appropriate departments when necessary
Maintain detailed and accurate records of customer interactions
Ensure compliance with company policies and insurance regulations
Meet performance metrics including response time resolution rate and satisfaction scores

Qualifications:

High school diploma or equivalent
1 year of customer service experience
Excellent written communication and grammar skills
Strong attention to detail and multitasking ability
Comfortable working independently in a remote environment
Proficient with CRM systems email platforms and live chat tools
Basic understanding of insurance terminology (training provided if needed)

We offer competitive salary and benefits along with the opportunity to work remotely in a supportive team environment. If you meet the qualifications and have a passion for providing excellent customer service we encourage you to apply for this position.