Customer Service Manager
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Posted on:
Yesterday
Vacancies:
1 Vacancy
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Job Summary
The Customer Service Manager is responsible for leading and overseeing the daily operations of the customer service team that supports our sales engineering team. This role ensures exceptional customer experience process improvements managing team performance and aligning service strategies with overall business objectives with Emerson this role you will be a strong leader with a passion forcustomer satisfaction operational excellence and continuous improvement.
As a Customer Service Manager you will:
- Supervise customer service team members in supporting product lead time quotations pricing confirmations sales order entry order status inquiries change order coordination and complaint resolution.
- Oversee order management customer communications issue resolution and cross-functional coordination to support production sales and supply chain operation
- Monitor team key performance indicators (KPIs) and take proactive action to ensure performance goals are achieved.
- Provide day-to-day operational support to the Sales Engineer and Project Manager collaborating cross-functionally with the McKinney and Stafford teams to ensure seamless coordination and effective support.
- Partner with Sales Managers Product Managers Business Development Managers Engineering Production Planning Purchasing Manufacturing Engineering and Finance to deliver customer-focused solutions while maximizing profitability
- Act as a liaison between customers and internal departments to ensure alignment and timely issue resolutions
- Develop measurable product knowledge standards for all supported product lines
- Prepare and deliver presentations to audiences at various organizational levels throughout the Pressure Management business group
- Maintain accurate records databases order documentation and lead time quotes to ensure data integrity and accessibility.
Required Skills Knowledge and Abilities
- Bachelors degree or equivalent experience in related industry
- 7 years of sales inside sales or customer service experience in a manufacturing environment
- 5 years of leadership or supervisory experience
- Ability to manage and work cross functionally within a matrixed organization
- Strong leadership communication and problem-solving skills
- Proficiency in Microsoft Office
Preferred Skills Knowledge and Abilities
- Experience in oil & gas industrial equipment or engineering-to-order manufacturing
- Oracle knowledge and experience
Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 H-1 H-2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
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Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
