IT Help Desk Internship
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Job Location:
Greensboro, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
The IT Help Desk Intern provides first-level technical support to end users while gaining hands-on experience in a professional IT environment. This role is designed for students or early-career candidates looking to build foundational skills in troubleshooting customer support and IT operations. The intern will assist with resolving basic hardware software and connectivity issues document support requests and escalate more complex problems as needed. Success in this role requires strong communication skills a willingness to learn and a customer-focused mindset.
QUALIFICATIONS
Ability to deliver superior customer service
Sound organizational skills
Excellent oral/written communication skills
Microsoft Office products experience
KEY RESPONSIBILITIES
The IT Help Desk Technician will be responsible for performing the following duties:
Build ongoing relationships with users in local offices remote offices and in the field.
Answer incoming support inquiries via various channels (Chat phone email etc.)
Log every call with enough detail to fully describe the events of the call in a way that it will tell a story to others reading the tech support call notes and knowledge base.
Develop a strong technical and business understanding of our locating applications and mobile resources.
Add a personal touch to the support engagement
Perform incident triage and forward difficult issues to the next level support specialist.
Maintain ownership of incidents until resolved or escalated for further research.
Learn and perform computer hardware troubleshooting and repairs.
Develop a strong understanding of Stake Center Locating policies user requirements and processes
Work individually and with a team to solve technical problems while communicating trending issues and best practices
Collaborate with leadership to improve skill sets and career development opportunities
This job description has been reviewed to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Supervisors as deemed appropriate may assign additional functions and requirements
Required Experience:
Intern
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
We are Stake Center Locating℠, a locating powerhouse with extensive resources and decades of experience. Stake Center Locating is #1 in fiber locating as well as #1 in dedicated gas locating and continues to expand its capabilities in general/production locating to bring the company’ ... View more
