Mobile Service Coordinator
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Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Mobile / Remote Service Coordinator
Suntrup Ford Westport St. Louis MO
Join the Suntrup Auto Family
At Suntrup Ford Westport we pride ourselves on delivering exceptional customer service investing in our people and staying ahead of industry trends. As part of the Suntrup Auto Family youll join a team built on integrity growth and a customer-first mindset. Our Mobile Service initiative is a key part of our future bringing dealership-level service directly to our customers homes and workplaces and we are looking for the right leader to help drive it.
Position Overview
The Mobile / Remote Service Coordinator plays a critical role in the success of our Mobile Service operation. This individual will manage daily mobile service activities coordinate repairs from scheduling through completion support technicians in the field and ensure an outstanding customer experience at every touchpoint.
Key Responsibilities
Mobile Service Operations
Manage the full RO lifecycle including creation updates closeout and payment processing
Serve as the Mobile Service Technician ensuring accurate documentation and efficient workflow
Determine if requested repairs fall within Mobile Service scope
Parts Coordination
Partner with the Parts Department to ensure parts availability prior to appointments
Identify and coordinate additional parts sales opportunities
Ensure Mobile Service Units are properly stocked for scheduled repairs
Track unused parts and ensure proper return to inventory
Scheduling & Route Optimization
Coordinate with Service Scheduleto schedule appointments efficiently
Handle inbound Mobile Service requests and confirm appointment details
Utilize route optimization tools to maximize technician productivity and minimize travel time
Dispatch & Field Support
Dispatch appropriate Mobile Service Units and technicians based on repair type and location
Provide real-time support to technicians during appointments
Customer Experience
Confirm appointments and communicate day-of service updates
Maintain proactive communication before during and after repairs
Follow up with customers to ensure satisfaction and retention
Business Development & Marketing
Partner with Fleet teams to develop and grow Mobile Service fleet opportunities
Collaborate with Marketing to promote Mobile Service awareness and drive demand
Qualifications & Skills
Experience as a Service Advisor or in dealership service operations preferred
Strong understanding of dealership workflow and repair order processes
Customer-focused with strong business acumen
Excellent communication organization and multitasking abilities
Ability to problem-solve manage conflict and make confident decisions
Dependable adaptable and detail-oriented
What We Offer
Competitive compensation and benefits
Opportunity to be part of a growing innovative service initiative
Supportive leadership and team-oriented culture
Career growth within the Suntrup Auto Family
Stable reputable organization with deep roots in the St. Louis community
Required Experience:
IC
Key Skills
- Active Directory
- Customer Service
- Cloud
- PowerShell
- OS
- Windows
- Database
- Infrastructure
- Linux
- Java
- Technical Assistance
- Procedures
- hardware
- Technical Support
- UNIX
About Company
Suntrup Ford Westport is a premier dealership located in St Louis, MO, offering new Ford cars, trucks, and SUVs, as well as a variety of pre-owned makes and mod...
