Shared Services Supervisor

Job Description

Finance Planning and Budgeting (FPB) encompasses the major central financial planning analytical and budgeting functions for the University of Washington including:

• Financial Stewardship & Operations

• Institutional Analytics & Decision Support

• Policy Planning & State Operations

• University Business Services

The Shared Services Supervisor serves as a critical member of the FPB Central Shared Environment team providing operational leadership within the Central Shared Environment (CSE) unit. This role supports day-to-day business operations supervises staff and acts as backup to the CSE Manager to ensure uninterrupted service delivery. The position plays an essential role in coordinating key functions across supported customer units that include but are not limited to - Finance Planning & Budgeting Continuum College External Affairs Compliance and Risk Services Evans School of Public Policy and Governance Intercollegiate Athletics and Libraries- particularly in procurement travel expense reimbursement compliance internal and external invoicing accounts payable and accounts receivable activities creation and approval of journal vouchers across supported units.

Program Coordination & Business Process Oversight

• Administer key business processes such as procurement travel expense reimbursement compliance internal and external invoicing accounts payable and accounts receivable activities creation and approval of journal vouchers across supported units.

• Track timelines progress and deliverables using reporting tools such as Workday and Excel

• Ensure operational alignment with policy requirements and audit standards

• Serve as a point of contact for internal customers and external partners promoting responsive and professional communication

• Facilitate cross-functional collaboration across units to support integrated service delivery

• Provide timely updates status reports and recommendations to the CSE Manager and leadership

• Ensure compliance with university policies financial regulations and service-level agreements (SLAs)

• Contribute to documentation of standard operating procedures and internal training guides

• Identify opportunities for workflow efficiencies and propose innovative solutions

Supervision & Team Development

• Supervise assigned staff within the CSE unit including task management training and evaluation

• Foster a collaborative and inclusive environment that reflects service excellence

• Coordinate onboarding/offboarding and manage resource needs for the team

Operational Support & Leadership

• Provide comprehensive support to the CSE Manager for managing shared service activities

• Serve as backup during absences or high-demand periods to maintain operational continuity

• Oversee daily workflow assignments and monitor service delivery outcomes

• Lead escalations and coordinate resolutions for service-related issues

• Support the planning and execution of training efforts and departmental initiatives

• Assist in managing project logistics tracking deliverables and communicating timelines

• Contribute to documentation and post-project evaluations to support continuous improvement

• Other duties as assigned

Minimum Qualifications:

• Bachelors Degree and two years of work experience in fiscal accounting or payroll experience

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements such as a license certification and/or registration

Specific Position Requirements:

• Demonstrated supervisory experience preferably within an operations or administrative unit with progressive responsibility in leading coaching and developing staff

• Proven commitment to fostering leadership in others and ability to cultivate and across the team while supporting the overall culture of FPB

• Experience working in a shared services or cross-functional team setting

• Proficiency with tools such as Workday Excel and related reporting platforms

• Ability to make change and the adoption of new processes and methodologies

• Ability to work independently and exercise decision-making authority

• Strong organizational skills to delegate triage and prioritize workload

• High attention to detail and the ability to learn and apply transaction verification policies across a range of financial activities

Desired Qualifications:

• Familiarity with university based financial procurement and compliance systems

We encourage applicants to apply even if they do not feel they satisfy all of the skills listed; we understand that it will take some time for the successful applicant to strengthen specific position skills where needed to learn about the university systems campuses and vendor collaborators to develop a deep understanding of the FPB environment itself. You will join a supportive team that will partner with you in these efforts; we are an open ethical highly engaged and collaborative community based on trust transparency and mutual respect. We believe in the importance of quality of life embracing inclusion making a difference and having fun.

Compensation Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Temporary or Regular

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW

Working at the University of Washington provides a unique opportunity to change lives on our campuses in our state and around the world.

UW employees bring their boundless energy creative problem-solving skills and dedication to building stronger minds and a healthier return they enjoy outstanding benefits opportunities for professional growth and the chance to work in an environment known for its diversity intellectual excitement artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive respectful and welcoming community for all. As an equal opportunity employer the University considers applicants for employment without regard to race color creed religion national origin citizenship sex pregnancy age marital status sexual orientation gender identity or expression genetic information disability or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process contact the Disability Services Office at or .

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.