Data Protection Operations Manager
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Job Summary
Description
Reports To: Director of Data Protection (Legal)
Location: Dublin Ireland (Hybrid)
Location: Dublin Ireland (Hybrid)
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together. Our values guide how we lead innovate and connect. They are the behaviours that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
Learn more at .
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together. Our values guide how we lead innovate and connect. They are the behaviours that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
Learn more at .
About the Role:
Sitecore is seeking a Data Protection Operations Manager to support the operational delivery of our global data protection and privacy program. The role sits within the Legal team and reports directly to the Director of Data Protection. The successful candidate will oversee and improve the operational processes that support Sitecores global data protection and privacy obligations ensuring workflows are efficient scalable and audit ready.
This is not a legal advisory role. It is a core delivery function that ensures Sitecores data protection program runs efficiently and supports legal commercial and strategic goals across the company.
What Youll Do:
What Youll Do:
- DSR and PRR management: Support intake tracking fulfilment and documentation of Data Subject Requests and Privacy Rights Requests across relevant systems and teams
- Cross functional support: Work closely with Legal Security GRC Product Sales HR Marketing and Procurement teams to coordinate compliance activities
- DPIA coordination: Own the intake triage tracking and timely completion of DPIAs and related assessments. Maintain clear records and drive follow up with business teams
- Records and audit readiness: Maintain the central repository for DPIAs ROPAs transfer assessments training logs and other operational documentation. Ensure all records are accurate and audit ready
- Data Protection Due diligence support: Prepare operational evidence for audits RFP/RFI responses customer reviews and M&A due diligence. Maintain approved responses and supporting evidence in Loopio (or equivalent knowledge library)
- AI governance support: Support operational workflows for AI governance including intake tracking and maintenance of audit-ready documentation
- Tooling and workflow support: Assist with data protection operations tooling (e.g. Microsoft Priva) and support repeatable workflows across training and evidence systems (e.g. Navax Docebo Vanta) to improve tracking automation and audit readiness
- Training and awareness: Support the creation scheduling and tracking of internal data protection training including reporting and completion tracking in corporate training platforms (e.g. Navax Docebo)
- DPO and governance support: Work with the DPO and external DPO-as-a-Service provider to coordinate intake tracking and documentation of regulatory-facing tasks such as DPIAs ROPAs and risk reviews
What You Need to Succeed:
- Experience: A minimum of five years experience in data protection privacy operations or compliance program management ideally within a SaaS or cloud-based environment
- Operational mindset: Organised detail-oriented and comfortable using privacy and compliance tools to support scalable workflows
- Communication: Clear communicator who can work with both technical and nontechnical colleagues
Additional Skills That Could Set You Apart:
- Certifications: CIPM CIPT or CIPPE are strongly preferred and demonstrate applied knowledge of global data protection standards
- AI governance: Experience supporting AI governance workflows ideally in SaaS or marketing technology environments is preferred
- Audit and diligence support: Experience preparing documentation for audits RFPs or due diligence is beneficial
Equal Opportunities at Sitecore:
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race colour ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
Manager
Key Skills
- Customer Service
- Facilities Management
- Accountancy
- Administration Support
- Back Office Support
- Arabic English Translation
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
