Guest Service Center Agent Guest Experience Expert
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Gritti Palace a Luxury Collection Hotel belonging to Marriott International is currently recruiting for a Guest Service Center Agent (Guest Experience Expert).
This is a great opportunity to work in a place of exceptional art and elegance where history and culture are met with renewed Venetian style. The Gritti is known for impassioned service a delectable culinary experience and an intimate wellness haven. The reference point for the worlds elite at international city events such as the Biennale Carnival and the Venice Film Festival.
What we offer
- Professional career progression at international level in 9000 Marriott hotels
- Learning and development opportunities online on the job and in class
- Discounts on hotel rooms gift shop items food and beverage
- Experienced management & motivated and engaging colleagues
- Charity events Wellbeing activities and voluntary work in the community of Venice through the TakeCare program
- Canteen service Associates Restaurant
Uniform - Laundry service
The impact youll make
First impressions are everything. And youll set the tone for every guests stay. With a genuinely warm welcome youll be ready with answers to any questions and happy to offer information about hotel services facilities and the local area. Anything to help make their visit that bit more special.
What youll do
Answer record log and process all guest calls requests questions or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls screening calls do not disturb call forwarding conference calls TDD relay calls and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message. Receive record and relay messages accurately completely and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to providers customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call request or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
What were looking for
- Fluent in Italian English (both writing and speaking)
- Previous Hotel experience is a big plus
- Ideally technical knowledge of Micros and Opera
- A warm people-oriented demeanor and a team-first attitude
- Positive outlook and outgoing personality
- Flexibility problem-solving skills and multi-tasking ability
Explore our very big world
As a world-class leader in the travel industry theres no better place than Marriott International to make your mark. Joining us youll get to entertain and meet people from all over the world as you build your experience. Youll find a place where your personality and ideas are appreciated just as much as the work you do. And youll grow through opportunities to explore the business opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others we welcome you to join our global family.
Youre welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role and for that youll be appreciated and valued.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
