Associate Crop Insurance Customer Service Representative

Why should you join our team

American AgCredit offers a unique opportunity to be a part of a national financial system supporting those who feed clothe and fuel the world. We are a growing organization embracing collaboration and innovation while delivering transformative solutions. American AgCredit provides a cultivating environment where you truly make a difference for our customers and teams.

Benefits offered by American AgCredit:

• Commitment to agriculture and the communities we serve
• Family friendly work environment
• Investment in employee development
• Medical Dental and Vision coverage
• Outstanding 401k automatic 3% employer contribution plus match up to 6%
• Generous Paid Time Off (Vacation accrued at 21 days annually Sick Days accrued at 15 days annually 12 paid holidays plus 16 hours of volunteer time)
• Competitive Incentive Compensation Plan
• Disability & Life Insurance
• Employee mental physical and financial wellness programs
• The position is bonus eligible based on association and personal performance

Position will be posted until filled.

BASIC FUNCTION:

This position is generally responsible for supporting the Insurance Consultants through evaluation of workflow assigned documents; research of minimally complex insurance topics; collection and submission of all crop insurance documents; data entry into Approved Insurance Providers (AIP) systems; servicing the book of business in a fast paced environment customer contact and providing clerical and technical support.

ESSENTIAL DUTIES:

• Collaborates with Insurance Consultants to support the sales and service of crop insurance policies. Completes assigned tasks in a timely manner with minimal supervision; ensures customer service is maintained at a high level; follows-up with applications reporting claims and conservation compliance.

• Obtains and maintains all required insurance licenses. Develops and retains a thorough understanding of federal and private crop insurance policy provisions actuarial information underwriting standards and procedures for all insurance products offered by the Association.

• Provides expertise in reviewing insurance documents for completeness accuracy and program compliance; entering mapping and transmitting insurance data to the AIPs using AIP programs and systems. Participates as a member of a processing team and completes an equitable workload to support the team in meeting their processing deadlines.

• Operates within Federal Crop Insurance Corporation (FCIC) and Farm Credit Administration (FCA) authorities. Conducts business within rules regulations policy and procedures with ethics and integrity.

• Works to enhance insurance operations and documentation processes through continuous improvement and automation initiatives to ensure accurate data efficient processing methods and maintenance of customer files.

• Performs other functions as assigned.

LEVELS OF SUPERVISION EXERCISED AND RECEIVED:

Exercises no supervision; works under general direction of Crop Insurance Operational Support Director and Crop Insurance Consultants.

TYPICAL EDUCATION AND EXPERIENCE:

• College degree preferred or relevant combination of education and experience with a minimum of 1-2 years performing technical administrative or clerical duties in a related field

• Ability to obtain appropriate insurance license within 12 months of employment

• Ability to work in the Wichita KS and Hutchinson KS office.

• Develop a working knowledge of the crop and livestock insurance products policy and provisions.

• Demonstrated ability to generate highly accurate work. Must be proficient in organizing and prioritizing work to meet strict deadlines.

• Strong written and verbal communication skills.

• Demonstrated interpersonal skills

• Proficient in use of computer and mobile devices to connect and utilize a wide variety of software and cloud- based systems and applications.

JOB REQUIREMENTS:

• Must have the ability to perform basic office tasks and work in a typical office setting. Employee will be sitting for extended periods of time and accomplishing work at a desk and work at a computer for an extended period. Must have strong written and verbal communication skills to adequately convey ideas and work well with a team. Ability to talk and hear sit and use their hands and fingers and reach in all directions is essential in performance of the job. Some lifting and moving of items up to 25 pounds required. Work during established business hours and may require occasional weekend and/or evening work. Occasional overnight extended and day travel required.

PAY RANGE:

All hiring is contingent on eligibility to work in the United States. We are unable to sponsor or transfer visas for applicants.

American AgCredit provides equal opportunity in employment to all employees and applicants. We celebrate diversity and do not discriminate on the basis of race color creed religion national origin ancestry alienage or citizenship status age sex sexual orientation gender identity gender expression marital status genetic information medical condition physical or mental disability pregnancy childbirth or related medical condition military service or veteran status victims of domestic violence or any other characteristics protected by applicable federal state or local laws. American AgCredit prohibits harassment of any individuals on any of the bases listed above.

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