Field Service Technician (NCVirginia)

Richmond, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This role will initially require full-time on-site support of our client hatchery in Hendrix VA.

The Field Service Technician is responsible for providing best-in-class service and support for TARGANs broiler hatchery customers. This position should possess the skills necessary to maintain repair test diagnose troubleshoot and debug electro-mechanical chick sexing vaccination and other integrated automated systems. Primary responsibilities for this position include maintenance and emergency repairs on all TARGAN installed equipment at the customer location. The FST must be able to use his or her outstanding mechanical skills as well as solid communication skills to work closely with customer supervisors production employees and technicians on complex problems and assume responsibilities for continued customer satisfaction. Work assignments will require adherence to a standardized installation preventative maintenance and equipment update programs for assigned customers while being able to identify and resolve unanticipated system issues in a timely manner when they occur. This position requires frequent travel to customer sites to assist with installation servicing and repair of TARGAN vaccination equipment and related sub-systems.

Key Job Responsibilities

Perform routine/scheduled preventive maintenance on all assigned TARGAN systems
Provide electrical/mechanical support and perform emergency repairs as needed
Required participation in territory after-hours holiday and weekend support as needed
Ensure the Targeted Vaccine Delivery System (TVDS) standardized operations and processes are followed and adhered to in assigned territory
Implement and manage the TARGAN end-user training program for all customer employees responsible for working with installed systems
Support and conduct the execution of the TARGAN system evaluation and performance program
Responsible for system and service-related communications within assigned customer hatcheries
Principle for collecting and completing all relevant TARGAN reporting forms and procedures including scheduling visits system maintenance and troubleshooting outcomes customer site contacts on-site parts usage and inventory customer training and certification program and vehicle and equipment maintenance within assigned time
Provide input and support to TARGAN Engineering and Bio Research teams
Other duties as assigned based on business needs

Key Competencies & Skills

Fluent in Spanish and English
Strong troubleshooting skills across mechanical electrical pneumatic PLC-controlled systems and sensors (photo eyes proximity switches temperature pressure etc.)
Strong communication skills and professionalism when working with customers and internal teams; able to complete clear timely service reports
Ability to read and work from electrical schematics blueprints and machine drawings; capable of diagnosing issues at the component level
Experience using laptops/tablets and diagnostic software for machine interface troubleshooting and service reporting
Willingness to learn and develop technical skills
Self-starter with solid problem-solving skills; able to identify root cause test sensors/inputs and restore equipment to operation with minimal supervision
Strong work ethic and reliability
Good communication skills
Ability to follow instructions and processes
Intermediate computer skills

Education & Experience Requirements

Associate degree in electro-mechanical industrial maintenance or related field (or equivalent hands-on experience)
15 years of experience maintaining and troubleshooting automated industrial equipment in environments such as manufacturing food processing or poultry systems
Entry-level candidates with strong mechanical aptitude encouraged
Committed to safe work practices; valid drivers license and willingness to travel as needed

Working Conditions:

The majority of work is done in a commercial poultry hatchery where exposure to a potentially hazardous environment is possible
Heat and humidity above average are common
Available for on-call/after-hours work beyond a standard 40-hour work week to respond to customer emergency calls (via telephone video and face-to-face)
Lift more than 50 pounds
Daily travel up to 100% of the time but less than 50% overnight travel
Occasional travel to TARGAN headquarters in Raleigh North Carolina for training

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties and responsibilities or requirements. Employees may be required to perform other job-related duties as requested by their supervisor.This document does not create an employment contract implied or otherwise other than an at will relationship.

Please Note:To 3rd Party Search Firms/Employment Agencies: All inquiries must be directed to Please do not call or email any TARGAN employee about current or future job openings. All resumes submitted by search firms or employment agencies to any employee at TARGAN via email telephone social media or other means will be deemed to be the sole property of TARGAN unless the firm submitting the resume has previously entered into a written agreement with TARGAN regarding recruitment services and has been approved by Human Resources to work on an open position. TARGAN will not pay any fee or remuneration concerning candidates without complying with this requirement.

Required Experience:

This role will initially require full-time on-site support of our client hatchery in Hendrix VA.The Field Service Technician is responsible for providing best-in-class service and support for TARGANs broiler hatchery customers. This position should possess the skills necessary to maintain repair tes...