Service Advisor
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Job Location:
Oneonta, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
C. A. Russell Chrysler Dodge Jeep Ram is seeking a skilled and customer-oriented Service Advisor to join our service department this role youll act as the bridge between our customers and techniciansproviding a positive service experience from drop-off to pick-up.
The ideal candidate is friendly organized and thrives in a fast-paced team-driven environment. Prior automotive service experience is preferred but not required for the right candidate.
Key Responsibilities:
- Greet customers in a professional and timely manner
- Listen to customer concerns and accurately document vehicle issues
- Prepare repair orders and coordinate work with service technicians
- Communicate updates to customers throughout the repair process
- Review service recommendations and estimates with transparency and integrity
- Follow up with customers after service to ensure satisfaction
- Maintain accurate records in the dealerships service management system
- Help manage the flow of service drive traffic and appointments
Requirements:
- Previous experience as a Service Advisor or in a customer service role preferred
- Strong communication and interpersonal skills
- Ability to multi-task and remain organized in a busy environment
- Proficiency with dealership software (Dealertrack Reynolds & Reynolds CDK etc.) a plus
- Team player with a positive customer-first attitude
- Valid drivers license and clean driving record
- Ability to pass a background check
Compensation & Benefits:
- Competitive pay structure with incentive opportunities
- Health dental and vision insurance
- Paid time off and sick leave
- 401(k)
- Ongoing training and advancement opportunities
- Supportive team-focused work environment
About C. A. Russell Automotive Group
C. A. Russell CDJR is a trusted and growing automotive organization committed to delivering exceptional service quality and value. With a strong focus on customer satisfaction and operational excellence we take pride in supporting our employees with a professional work environment opportunities for growth and the tools needed to succeed in todays competitive market.
Equal Opportunity Employer
C. A. Russell CDJR is an Equal Opportunity Employer. We do not discriminate based on race color religion sex sexual orientation gender identity or expression age national origin disability genetic information veteran status or any other protected status under federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
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