Success Manager
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Customer Success Manager will be responsible for the retention adoption expansion and ongoing usage of ClickDimensions products throughout the customer lifecycle and into renewal. Additionally this role is responsible for the proactive monitoring of assigned accounts success of the relationship and charged with reducing churn for the business. The CSM will seek to understand and align client goals with the ClickDimensions solution creating client advocates and helping drive business outcomes through continually unlocking the value of our product offering. ClickDimensions CSMs are the our clients strategic advisors who think about alternative outcomes to help solve problems and advise on solutions to deliver value.Job Description:
Success Manager
WHO WE ARE
Are you passionate about marketing technology and helping businesses connect with the right people at the right time As The Marketing Cloud for Microsoft Dynamics ClickDimensions exists to make revenue technology simple affordable and accessible so every company can drive growth through better customer engagement.
We believe that growth creates opportunity for the individuals companies and communities we serve.
WHAT WE ARE LOOKING FOR
Its an exciting time for the Customer Success organization as we enter a new chapter of our companys evolution. The opportunity for career growth genuine personal impact and being a master of your own professional destiny awaits the right candidate. If youre hungry for a role and organization that allows you to bring your whole self to work rewards initiative and has a bias for action we may be for you.
TheCustomer Success Managerwill be responsible for the retention adoption expansion and ongoing usage of ClickDimensions products throughout the customer lifecycle and into renewal. Additionally this role is responsible for the proactive monitoring of assigned accounts success of the relationship and charged with reducing churn for the CSM will seek to understand and align client goals with the ClickDimensions solution creating client advocates and helping drive business outcomes through continually unlocking the value of our product offering. ClickDimensions CSMs are the our clients strategic advisors who think about alternative outcomes to help solve problems and advise on solutions to deliver value.
YOUR DAY TO DAY
- Responsible for helping define the content and processes for Customer Success now and through future growth
- Partner with an Onboarding Specialist to ensure a smooth handoff of the client through the initial setup of ClickDimensions
- Serve as the marketing automation and best practices consultant for new customers by guiding them through ClickDimensions Success Planning with the goal of understanding their goals and helping them successfully align ClickDimensions with their goals
- Define and agree upon customer success with customer
- Proactively monitor client accounts based on their defined success plans and provide guidance/advice based on marketing best-practices as needed
- Prepare and conduct regular success checkpoints and QBRs (quarterly business reviews) with key client contacts to ensure adoption of and success with ClickDimensions provide recommendations for improvement as well as continued re-alignment of customer goals
- Actively manage a book of customers efficiently remaining organized and prioritizing customer escalations appropriately
- Responsible for identifying at-risk accounts and implementing effective response actions to ensure customer success satisfaction retention with ClickDimensions
- Communicate with account management throughout the customer lifecycle to identify areas of cross-tell and upsell and with the objective of minimizing customer churn
- Serve as a strategic advisor to ClickDimensions clients
WHAT YOU BRING TO CLICKDIMENSIONS
- 2 years marketing automation experienceAND/OR
- 2 years account management or other client-facing experience
- Clear understanding of marketing sales processes and best practices (or equivalent)
- Ability to lead own and manage processes as well as client relationships
- Comfortable presenting and running online customer meetings to all levels of an organization
- Strong aptitude for self-directed work
- Able to analyze interpret and leverage data in business recommendations
- Excellent written and verbal communication skills
- Ability to build trusted relationships
- Bachelors Degree in a relevant field of study strongly preferred.
- Client-side marketing experience a plus
ClickDimensions is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. ClickDimensions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at ClickDimensions are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status protected by the laws or regulations in the locations where we operate. ClickDimensions will not tolerate discrimination or harassment based on any of these characteristics.
Worker Type:
RegularNumber of Openings Available:
1Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Click provides a suite of intelligent marketing automation products and customer communication tools built to integrate natively with Microsoft Dynamics
