EBS Customer Service Agent (Spanish speaker)

Want to build a brighter bolder future and grow your career Join Ecolabs team and help create a world where we all thrive.

Ecolab is seeking a Senior Customer Service Agent to join our team in Budapest this role you will be a trusted partner for our customers and internal teams managing orders and resolving issues with professionalism and efficiency.

How Youll Make an Impact:

• Morning tasks: Process orders using the order management application.

• Afternoon tasks: Support local team activities and Handle inbound calls.

• Respond to emails related to delivery notes COAs invoicing and order claims.

• Accept and process transactions in SAP/CRM.

• Confirm orders and check shipment status.

• Collaborate with other departments to resolve issues in the Order-to-Cash cycle.

• Meet daily and monthly targets for deadlines and order quality.

Qualifications:

• Languages - native Spanish speaker - English C1 level

• Strong MS Office skills.

• Customer-oriented mindset and professional written communication.

• Good problem-solving and decision-making abilities.

• Ability to handle repetitive tasks in a fast-paced environment.

• Minimum 6 months of customer service experience (preferred).

• No immigration sponsorship offered for this role.

Preferred Qualifications:

• Experience with SAP or Customer Service software (advantage).

• Experience interacting professionally with others and working independently in a fast-paced environment

• Strong problem solving and interpersonal skills

• Excellent verbal and written communication skills

• Highly dependable team player

Whats in it For You:

• Benefits: Cafeteria plan medical dental vision coverage stock purchase plan language learning options and more.

• The opportunity to take on some of the worlds most meaningful challenges helping customers achieve clean water safe food and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people perspectives and ideas to achieve our best

• Make a difference: Join a stable growing global Fortune 500 company.

• Work-life balance: Enjoy hybrid work and flexible hours.

• Recognition and growth: Opportunities for advancement and continuous learning.

About Ecolab:

At Ecolab we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation our 48000 associates help deliver comprehensive science-based solutions data-driven insights and world-class service to advance food safety maintain clean and safe environments and optimize water and energy use and improve operational efficiencies and sustainability for customers in the food healthcare life sciences hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginners mindset continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.