Area League Manager

Arlington, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.

Description

The Area League Manager is responsible for creating managing and growing League programs within assigned areas of the Mid-Atlantic region. Reporting to either an Area League Manager II or Sr. Manager of USTA League of USTA/Mid Atlantic Foundation this role builds strong relationships with facilities community partners volunteers and players while delivering high-quality customer service and inclusive programming. The position oversees league operations onsite championship events outreach and education efforts and uses data and feedback to improve participation retention and overall program impact in alignment with USTA Mid-Atlantics mission.

Overview

League Planning & Operations Effectively plans administers and evaluates league programs and events. Manages schedules logistics resources and multiple priorities while continuously improving programs using data and participant feedback.
Relationships & Community Building Builds and maintains strong connections with facilities captains players volunteers and community partners to support and grow local leagues. Serves as a trusted representative of USTA Mid-Atlantic and fosters collaboration across internal teams.
Customer Service & Communication Delivers timely clear and professional communication. Anticipates and resolves issues with a participant-focused mindset ensuring positive experiences that drive retention and satisfaction.
Promotion Education & Growth Help spread the word about league programs through outreach presentations and collaboration with the Marketing team to increase participation and retention.
Events Data & Oversight Lead on-site events with confidence and accountability. Coordinates staff volunteers officials and vendors making sound decisions in fast-paced and high-pressure environments. Manages all program data and budgets and uses feedback and reporting to continuously improve the league experience. Maintains and uses systems put in place to ensure accurate tracking and administration of the local league product.

League Program Administration
60%

Plan develop and execute seasonal Adult League programs
Plan develop and oversee Flex league across the section.
Build and maintain relationships with tennis facilities and community partners
Recruit train and support captains players and volunteers
Provide excellent customer service and timely communication
Track participation retention and program data; manage budgets and reporting
Identify opportunities for new leagues and markets while improving existing programs using feedback and data.
Act as program matter expert and customer service support for multiple areas should program gaps occur.
Other duties as requested.

Education & Marketing
10%

Promote leagues within local communities to drive growth and engagement
Present at meetings and events to educate players facilities and partners
Support player retention captain education and recognition initiatives
Collaborate with the Marketing and Human Resources teams on outreach communication and recruitment

Onsite Event Management
20%

Serve as Tournament Manager at League Championships (46 weekends per year)
Coordinate event logistics volunteers facilities and officials
Manage tournament systems communications weather updates and awards
Support post-event reporting and photo uploads for marketing and data retention and improvement

PHILANTHROPY & DEI
ONGOING

Support organizational JEDI (Justice Equity Diversity Inclusion) efforts by looking at all aspects of a job through that perspective in order to create accessible and inclusive opportunities that enrich the lives of our community and staff.
Support the organizations philanthropic efforts by relationship building within the tennis community that drives key contacts increases the foundations donor base and drives donations.
Identify areas of opportunity to increase awareness of USTA Mid-Atlantic impact & 501c(3) Status.

Qualifications

EDUCATION & CERTIFICATIONS

High School Diploma (or GED or High School Equivalence Certificate) required.
Bachelors Degree or College Courses preferred.

EXPERIENCE

1 years of program management and customer service experience
2 years of tennis knowledge
Previous experience in nonprofit recreation or sports management
Proficiency with Google Workspace; registration software experience a plus

ENVIROMENTAL CONDITIONS

Exposed to weather conditions such as rain hot and cold temperatures.
Exposed to moderate to loud noises when working outside or inside.

PHYISICAL REQUIREMENTS

Able to make repetitive motions frequently throughout the workday
Able to sit stand and walk frequently throughout the workday
Able to use your hands to handle reach control or feel objects tools or controls
Able to lift 25lbs with or without assistance
Must reside in Virginia West Virginia Maryland or Washington D.C.

TRANSPORTATION

Must have reliable transportation

WEEKLY

Attend virtual or in-person meetings workshops and events throughout the assigned Mid-Atlantic region.

AS NEEDED

Travel for conferences or workshops.
Required to respond to unanticipated demands outside normal operational hours.

UP TO 3 TIMES PER YEAR

In person all staff meetings at an offsite location.

Required Experience:

Manager

In order to be considered for this role after clicking Apply Now above and being redirected you must fully complete the application process on the follow-up screen.DescriptionThe Area League Manager is responsible for creating managing and growing League programs within assigned areas of the Mid-Atl...