Director, Integrated Approach Program Governance

The Director Integrated Approach Program Governance will play a critical leadership role in driving the successful execution and governance of the Integrated Approach Program. This program spans multiple stakeholders and product owners across Risk Privacy Compliance Audit and IT. The Director will be responsible for maintaining program health ensuring effective collaboration across workstreams and overseeing vendor activities. Additionally the role involves running key governance forums leading monthly steering committee (SteerCo) meetings and managing a small team of staff. The ideal candidate will bring strong problem-solving skills agile execution expertise and hands-on experience with Governance Risk and Compliance (GRC) tools such as Archer or ServiceNow (SNOW).

As the Director Integrated Approach Program Governance you will have the unique opportunity to lead a strategic program that drives integration governance and excellence across critical functions. You will work with a dynamic team and stakeholders at all levels driving meaningful impact while ensuring effective execution and program success.

Position Responsibilities:

1. Program Coordination and Governance:

• Serve as the central point of coordination for the Integrated Approach Program ensuring alignment across governance teams.

• Establish and run program governance forums including working groups and monthly steering committee (SteerCo) meetings ensuring clear communication and effective decision-making.

• Maintain the overall health of the program by proactively identifying risks issues and dependencies and driving resolution.

• Ensure seamless connectivity and collaboration across various stakeholders and workstreams.

2. Execution and Delivery:

• Drive agile program execution to meet key deliverables ensuring milestones are achieved on time and within scope.

• Monitor program KPIs and metrics providing regular updates to the Head of IAP Centralized Governance.

• Lead problem-solving initiatives to address program challenges and risks in a timely and effective manner.

3. Vendor Oversight:

• Oversee vendor activities to ensure alignment with program objectives contractual obligations and performance standards.

• Manage vendor relationships ensuring timely delivery of quality outcomes and value to the program.

4. Leadership and Team Management:

• Provide leadership and direction to a small team of program staff fostering a culture of collaboration accountability and high performance.

• Mentor and develop staff ensuring effective delegation and capacity-building.

5. Tools and Technology Management:

• Leverage experience with GRC tools such as Archer or ServiceNow (SNOW) to support program governance reporting and execution.

• Ensure appropriate use of tools to track measure and communicate program progress and risks.

Required Qualifications:

• Bachelors degree in Business Risk Management Information Technology or related field. Post-graduate degree or professional designation in a related risk control or compliance domain is an asset.

• Minimum of 10 years of experience in program management governance or a related leadership role.

• Experience coordinating complex cross-functional programs involving multiple stakeholders.

• Strong background in Risk Privacy Compliance Audit or IT domains.

• Hands-on experience with GRC tools such as Archer or ServiceNow (SNOW).

• Proven ability to lead agile execution and drive successful program outcomes.

• Experience managing vendor relationships and overseeing vendor performance.

• Prior experience managing teams with strong leadership and mentoring abilities.

Key Skills and Competencies:

• Excellent problem-solving and critical-thinking abilities to address program risks and challenges.

• Strong communication and stakeholder management skills with the ability to influence across levels.

• Exceptional organizational and execution skills to deliver program milestones.

• Proficiency in governance frameworks agile methodologies and program reporting.

• Ability to foster collaboration across diverse teams and workstreams.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.