Enterprise Solutions Engineer
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Enterprise Solutions Engineer
Were looking for an Enterprise Solutions Engineer to act as the technical owner and strategic problem-solver for our Enterprise customers. This role is responsible for the entire technical lifecycle of our most complex accounts from initial implementation through long-term evolution and plays a key role in shaping how Workshops product supports enterprise-scale needs.
As an Enterprise Solutions Engineer you will sit at the intersection of Customer Success Product and Engineering owning complex technical setups designing scalable solutions and influencing product direction based on real customer needs. You will be a trusted technical partner to our largest customers and a critical voice internally for how Workshop grows as an enterprise-ready platform.
As an Enterprise Solutions Engineer you will:
- Own the end-to-end technical lifecycle for Enterprise customer accounts from implementation through long-term evolution
- Lead complex technical implementations in close partnership with Onboarding Project Managers
- Serve as the primary long-term technical point of contact for Enterprise customers post-onboarding
- Partner with Strategic Customer Success Managers to support renewals expansions and evolving enterprise use cases
- Act as the technical authority on Enterprise accounts proactively identifying risks constraints and opportunities
- Collaborate deeply with Product and Engineering to design and deliver solutions for complex non-standard customer requirements
- Translate customer needs into clear technical requirements and influence product decisions toward scalable enterprise-ready solutions
- Create and maintain technical standards documentation and best practices to support consistency and scale
To be successful in this position you will need:
- Experience in a customer-facing technical role (Solutions Engineer Technical Account Manager Implementation Engineer or similar) owning complex implementations and long-term technical relationships
- Strong technical foundation in enterprise environments including:
- Microsoft 365 and/or Google Workspace
- Email infrastructure DNS and email security tooling
- Identity and access management solutions (Okta Active Directory SSO etc.)
- Experience supporting or integrating with enterprise systems such as HRIS Payroll or other internal systems
- Familiarity with enterprise change management processes IT governance and security review workflows
- Proven ability to partner closely with Product and Engineering to design customer-driven scalable solutions
- Strong systems-thinking skills with comfort navigating technical tradeoffs and ambiguity
- Ability to clearly communicate complex technical concepts to both technical and non-technical audiences
- Proactive detail-oriented mindset with comfort influencing without authority and balancing customer needs with product scalability
- Leverage AI tools to analyze complex customer environments accelerate solution design and surface proactive insights that improve scalability and long-term enterprise success
About Workshop
Workshop is a fast growing venture-backed startup based in Omaha Nebraska and were on a mission to create more happy Mondays for employees everywhere. We build software to help internal communications teams create send and measure multi-channel employee-centric campaigns.
Required Experience:
IC
Key Skills
- SAP BusinessObjects
- Enterprise Architecture
- Hybris
- SAP HANA
- SAP
- TOGAF
- Solution Architecture
- Cloud Architecture
- SAP BW 4HANA
- Salesforce
- SAP S/4HANA
- SAP ERP
About Company
Workshop is the best internal communications email software to create, send, & measure branded internal comms & employee newsletters.
