Inside Sales Representative

Why youll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative and for their people to be engaged connected and creative at work. That means moving them to the cloud helping them build the workplace of tomorrow and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging continuously striving to do whats good for our people and communities.

The impact you will have:

As a Inside Sales Representative you will have the opportunity to partner with some of our largest and most diversified enterprise and strategic customers. You will be responsible for helping solve business problems for our customers while also maintaining and protecting the bottom line for Softchoice. The ISR role is an integral piece of our customer support and growth model. From complex forecast management to customer integration projects the ISR is involved in supporting many areas of the customers business. As a result you will be able to directly impact business outcomes and increase customer satisfaction.

This role is hybrid with the expectation of working in the Toronto office twice per month.

What youll do:

• You will work as part of a unified account team in partnership with ourinside andoutside sales teams.

• You willbe responsible forresearching and fulfilling quote requests providing complex reportingandhelpingtomanage a customers annuitybusiness

• ISRsare tasked with staying knowledgeable on the latest technology trends pricing programs and selling processes with each individual customer.

• Build strong relationships with sales reps vendors customers and other co-workers.

• Work effectively with other departments to collaborate and focus on creating the best possible customer experience.

• Work closely with theAccount Managementteam and many other internal stakeholders to effectively manage andmaintainour customers annuity business.

• Work with Softchoices partners & vendors to find the best pricing product availability and alternative solutions to solve customers needs.

• Confidentlymaintainand update non-standardizedcustomerdocumentation.

• Assist whenrequired with project-based activities such as forecastingofequipmentdelivery arranging specialized delivery andmaintainingdocumentationtotrackthe progress ofcustomerprojects

• As a teamcollaborativelywork together to decrease escalations and reduce customer risk.

What youll bring to the table:

• 2 years of B2B customer service experience required.

• Experience with high volumes ofcustomer requests andinbox management.

• Proficientin MS Office tools:Outlook Word Excel PowerPoint.

• Experience in the ITindustryan asset.

• Experience with understanding Microsoft licensingprogramsan asset.

• Experience in usingenterprise-grade reporting tools such asPowerBIan asset.

• ExperienceinSalesforcean asset.

Compensation:

A reasonable estimate of the current base pay for this position in Ontario is $50000.

Actual salary will be based on a variety of factors including location experience skill set education and related certification. The range for this position in other geographic locations may differ.

Softchoice offers a comprehensive and competitive benefit plan to all full-time employees which includes:

• Health and Wellbeing: Medical and Dental Care Employee & Family Assistance Program

• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching Life and Disability Insurance

• Paid Time Off: Vacation and Sick Leave Holidays Parental Leave Volunteer Days Bereavement Leave

• Additional Perks: Employee Discount Program

Not sure if you qualify Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech returning to work after a gap in employment or looking to transition and take the next step in your career we are excited to learn more about you and encourage you to apply.

Why Youll Love Working Here:

• The People: Youll thrive in our collaborative environment surrounded by incredible colleagues who foster support and innovation driving our collective success
• High-Performing Culture: At Softchoice we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.

Require accommodation We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position please reach out directly to. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us we will conduct a criminal record check verify your education and check your references.

When you join Softchoice we will onboard you remotely. Dont worry. Its quick simple and youll be connected with your new team in no time.

Job Requisition ID:7268

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