Sr Software Engineer | Voice

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.

About Five9

Five9 is a leading provider of cloud contact center solutions enabling businesses to deliver exceptional customer experiences. Our mission is to ensure reliability scalability and innovation in real-time communication systems.

About the Team

The VACS team delivers critical voice call control and AMD (Answering Machine Detection) capabilities for Five9s global contact center solutions. We focus on 99.999% uptime robust applications and real-time communication. Our stack includes Linux Java Kotlin Kafka and Kafka Connect interfacing with multiple AMD vendors to optimize resource utilization and customer experience.

Role Purpose

As a Senior Software Engineer you will:

Solve complex business problems in the VoIP domain.
Implement advanced features and continuously enhance Five9s call control services.
Collaborate across teams to deliver scalable highly available voice platforms.

Key Responsibilities

Manage operational and tactical aspects of customer service issues and escalations.
Implement troubleshoot and support Five9 Voice call control & configuration services.
Develop software applying performance and scalability principles.
Mentor and train junior team members.
Communicate plans progress and status effectively.

Required Skills & Qualifications

5 years of software development experience.
Strong expertise in Java (8 & 17) and Kotlin.
Experience with Spring/Spring Boot Kafka Kafka Connect and Debezium Connectors.
Hands-on experience with VoIP technologies and troubleshooting tools.
Strong debugging and analytical skills.
Agile/Scrum experience.
Bachelors degree (or equivalent) in a relevant discipline.

Preferred Skills

Knowledge of VoIP protocols (SIP RTP RTCP WebRTC).
Experience with MySQL/PostgreSQL.
Exposure to Contact Center IVR Virtual Agents and telecom service providers.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Required Experience:

Senior IC

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journ...