Client Services Representative

Job Overview
Under broad guidance ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship either broad client or offering focused.

Essential Functions
Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction under supervision.
Assists team members to build establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact possibly focused on a specific product or service.
Ensures through review and verification that the product deliverable meets the customers specifications including timeliness and quality.
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
Monitors performance against existing service agreements and ensures clients obligations are met.
May conduct product/services and process training for clients and other employees.
Represents IQVIA on external client projects.
May mentor and lead other client service reps and represent the manager in their absence.

Qualifications
High/mid-level of proficiency in German and English languages (written and oral)
Meeting facilitation presentation and training experience Req
Proficiency in PC applications such as Excel
Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases
Demonstrated problem solving analytical and strong customer service skills
Demonstrated ability to develop and maintain relationships in a diverse business environment
Ability to travel to IQVIA offices as appropriate

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.