Head of Fulfilment Operations (All Genders)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Head of Fulfilment Operations you will lead the operational heartbeat of zooplus across multiple European markets. This highimpact role empowers you to drive endtoend performance elevate customer experience and influence strategic decisions across our expanding fulfilment network. If you excel in dynamic environments build strong operational partnerships and turn complexity into scalable solutions this position offers the opportunity to deliver meaningful lasting impact.
What You Will Lead & Deliver
- Own regional operational excellence across multiple Fulfilment Centers ensuring fast reliable highquality delivery for our customers
- Build and develop highperforming teams through strong leadership clear KPIs and a culture of continuous improvement
- Act as the key operational interface for logistics service providers managing escalations and ensuring aligned performance
- Drive efficiency and cost improvements by optimizing workflows processes and servicelevel metrics
- Lead strategic business reviews to ensure partner performance supports future growth
- Ensure capacity readiness for daily operations and seasonal peaks
- Support strategic negotiations influencing longterm network stability and competitiveness
- Contribute to fulfilment strategy development shaping the future of our European FC footprint
- Champion quality standards to deliver a consistent bestinclass customer experience
- Guide capacityexpansion initiatives including engineering collaboration and new FC launches
- Accelerate continuous improvement driving customercentric and productivityenhancing initiatives
- Strengthen crossfunctional alignment closely partnering with HQ and Engineering
- Coach and empower a team of Fulfilment Center Managers and Experts fostering deep operational expertise and innovation
- Report directly to the Director of Fulfilment giving you visibility and influence at senior levels
Why Join zooplus
- High impact high ownership: Shape the performance and scalability of one of Europes leading ecommerce fulfilment networks.
- International scope: Work across multiple countries cultures and operational environmentsno two days are the same.
- Strategic influence: Your decisions directly affect customer experience network efficiency and longterm fulfilment strategy.
- Innovation at scale: Join a company that embraces technology automation and continuous improvement as core enablers.
- Strong collaboration culture: Partner with passionate teams across Fulfilment Engineering Product and Headquarters.
- Growth opportunities: Expand your leadership capabilities and advance your career in a fastgrowing customercentric organization.
- Purposedriven environment: Contribute to a company that supports pet parents across Europe and invests deeply in customer happiness.
Qualifications :
- Degree in economics engineering logistics supply chain or equivalent
- 5 years of experience in 3PL operations or warehouse leadership (ecommerce/B2C preferred)
- Demonstrated leadership ability with strong teambuilding and stakeholdermanagement skills
- Strong analytical and processdriven mindset; advanced Excel and intermediate SQL skills
- Experience with Lean Management or Six Sigma
- Proven track record leading complex multisite operational projects
- Solid understanding of ecommerce fulfilment processes and supporting systems
- Handson proactive working style with strong ownership and problemsolving skills
- Willingness to travel across Europe
- Excellent English communication skills
- High resilience strong planning capability and organizational discipline
- Proficiency in MS Office applications
Additional Information :
Headquartered in Munich with offices across Madrid Krakow Wroclaw London and Vienna we collaborate because we genuinely love working together - so youll be at the heart of an incredible multinational team. We trust each other to get the job done which means youll benefit from hybrid working spending 60% of your time in the office and 40% at home. Theres an option to work for 20 days abroad in approved countries too.
Add to that development opportunities that help you to shape your own career path excellent training and support wellbeing offers subsidised transport or bike leasing plus 20% discount across all our products and youll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.
At zooplus we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.
#LI-Hybrid
Extra vacation days
Multisport card
Private medical care
zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year. We're on a mission to create joy f ... View more
