Service Advisor
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Job Location:
Springfield, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Service Advisor
Southern Motors is seeking a friendly knowledgeable and customer-focused Service Advisor to join our service this role youll serve as the main point of contact between customers and our service department helping them understand vehicle needs providing accurate repair estimates and ensuring an exceptional customer experience from drop-off to pick-up.
About Southern Motors
At Southern Motors were proud of our long-standing reputation for honesty integrity and outstanding customer care. Our culture is built on respect teamwork and a shared passion for the automotive industry. We offer our employees growth opportunities supportive leadership and a rewarding career path.
Compensation and Benefits
- Competitive pay plan
- Health Dental & Vision Insurance (eligible after 60 days)
- Life & AD&D Insurance (company-paid and voluntary)
- Voluntary Disability Accident Critical Illness and Hospital Indemnity coverage
- 401(k) with company match after 1 year (up to 4%)
- Ongoing training and career growth opportunities
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Previous experience at a dealership is a plus
- Ability to identify the problem quickly
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Minimum of 1 year in service department
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive friendly attitude
- High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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