IT Service Desk Analyst (12-month contract)

About Us

Brookfield Renewable as one of the core businesses under Brookfield Corporation is one of the worlds largest owners operators and developers of renewable power with $125 billion power assets under management. Our diverse portfolio of hydro wind solar distributed energy storage and sustainable solutions extends across five continents totaling over 46000 megawatts of generating capacity. We use our operating capabilities scale and global reach to develop and operate a high-quality clean energy portfolio in a responsible manner helping accelerate the global transition to net zero.

Come Join Us

At Brookfield Renewable we attract and retain high-performing individuals who are interested in making an impact driving meaningful change and being part of a fast-paced and collaborative environment. Join a purpose driven winning team committed to results in an inclusive and high-performing culture. Together we contribute to the success of one of the fastest growing and largest publicly traded pure play renewable power platforms in the world while supporting decarbonization and greater energy sustainability to facilitate the global transition to a net-zero.

About the Role

The IT End User Services group is looking to fill a position on the Service Desk team which serves at the first point of contact for Brookfield Renewable staff to contact the IT team. Their focus is to resolve incidents problems and requests or to route tickets appropriately where required.

Key Responsibilities

• Receive act on and triage requests to the IT team via phone call email and ServiceNow portal
• Support End Users with Level 1 and 1.5 support including but not limited to:
• Password resets
• Software install/uninstall
• Operating System (Windows 10) and Hardware issues
• Mobile device management utilizing In-Tune
• Printer setup
• Assist in the administration of enterprise-wide toolsets such as Office 365
• Provide remote support to users via TeamViewer and SCCM
• Provide after hours on call support once every 4-6 weeks on a rotating basis
• Assist in asset management and tracking of both hardware and software assets

Knowledge and Experience Required

• College Diploma or bachelors degree in Information Technology Computer Programming / Science Engineering or other related field
• Equivalent work experience will be accepted
• Strong time management skills able to manage multiple priorities and work on multiple tickets at once
• Customer-centric mindset and strong interpersonal skills
• Exceptional problem-solving ability
• Ability to articulate solutions to problems clearly and effectively to non-technical colleagues
• Ability to document repeated actions in relation to Problems and Incidents
• Experience using ServiceNow as a ticketing system
• Functional knowledge of Windows 7 and Windows 10 enterprise deployments
• Functional knowledge of the M365 toolset (i.e. Office Suite Microsoft Teams SharePoint)
• Understanding of Group Policy structure is an asset
• Working knowledge of ITIL processes
• Fluency in English and French is required

Note: Offices continue to be central to collaboration and Brookfields identity. This position requires the employee to be on-site for a minimum of 4 days to perform most effectively.

Working here you will enjoy:

At Brookfield your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful personalized ways including a competitive salary and a health benefits program.
• Our spaces are open dynamic and collaborative giving you access to different businesses and teams. For your wellbeing our building is equipped with a modern gym bike storage and healthy snacks and drinks.
• We cultivate a culture where we invest in your growth and development.

Diversity & Inclusion

Brookfield Renewable embraces and promotes the principles of diversity equity and inclusion. We welcome and encourage applications from all qualified candidates including women Indigenous peoples and other persons of all races ethnic origins religions abilities sexual orientations and gender identities and expressions. We also provide accommodation during all parts of the hiring process upon request. If contacted to proceed to the recruitment process please advise us if you require any accommodation.

Required Experience:

IC