Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Your New Company!
At Altasciences we all move in unison to assist and work in the discovery development and manufacturing of new drug therapies to get them faster to people who need them. No matter your role we all play an important part and you will have a significant impact on the health and well-being of people across the globe. By living our values of Employee Development Customer Focus Quality and Excellence Respect and Integrity we look to foster a passionate and collaborative work environment and we are looking for talented and enthusiastic people like you to join our growing team! Whether youre a recent college graduate or seeking your next career opportunity its time to discover your future at Altasciences.
We are better together and together We Are Altasciences.
About The Role
The Customer Service Representative will provide volunteers with preliminary clinical trial information and company details as well as pre-screen volunteers to determine eligibility for clinical trial screening. The Customer Service Representative will ensure all tasks performed are executed in compliance with study protocol Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.
What Youll Do Here
Ensure the confidentiality of clinical trial participants and sponsors is respected.
Maintain and advocate a high level of customer service and quality within the department.
Review and understand all assigned actively enrolling studies.
Answer in-coming calls and internet applications/web-submission forms from clinical trial participants.
Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
Schedule screening and/or other clinical trial related appointments.
Update participant management software with volunteer demographics and medical history.
May confirm participant statuses and prepare/send check-in lists for clinical operations teams.
Strive to achieve study recruitment targets and departmental objectives.
Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
What Youll Need to Succeed
High School Diploma required; college degree and related work experience preferred.
Previous experience in customer service call center
Excellent communication French and English
Knowledge of clinical research and medical terms an asset
Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Customer Service Representative including but not limited to for the following reasons:
The requirement to have study protocols designs and clinical research documents written and documented in English as required by industry regulatory agencies.
What We Offer
Variable and flexible schedule: you must be available minimum 30 hours per week; including weekends
Schedules are in these time slots : Monday to Friday between 12:00pm and 8:00 pm Saturday from 9:00 am to 5:00 pm and also Sunday from 10:00 am to 5:00pm
On-site at our Montreal location (1100 av. Beaumont)
Free-parking for employees
In front of Métro Acadie
Altasciences Incentive Programs Include:
Training & Development Programs
Employee Referral Bonus Program
Annual Performance Reviews
MOVING IN UNISON TO DELIVER A BIG IMPACT WITH A PERSONAL TOUCH
Altasciences is an equal opportunity employer committed to diversity and inclusion. Our goal is to attract develop and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. All qualified applicants will receive consideration for employment without regard to age race color religion creed sex sexual orientation gender identity national origin disability or any other protected grounds under applicable legislation. Reasonable accommodations for persons with disabilities during the recruitment process are available upon request. Join us at Altasciences!
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Contract research organization specialized in seamless, end-to-end, early phase drug development, we act to get your most promising compounds into and through early phase clinical trials.
