Transcon Supervisor

Review and support with day-to-day quotations

Allocate workloads within team to ensure smooth operations during peak activity or staff absence

Monitor workboards to ensure internal KPIs are met e.g. timely data entry

Build and maintain strong relationships with customers.

Maintain strong business partnerships with Service Providers

Monitor invoicing and BNP report where needed

Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations

Be a guide for the team - mentor agents lead agents and ensure that positive attitude is maintained within the team

Be continuously open and positive to implementing new system changes and enhancements with the team

Oversee and ensure compliance with Expeditors Operational Process Standards

Assist the Manager with EPEs on the department in line with the 31 Initiative.

Assist the Manager with key staff with goal setting and monitoring development.

Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.

Support the manager and or the sales department where needed:

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

Use of standard office equipment - computer with keyboard and mouse phone fax/copy/scan machine etc.

Write with pencil/pen/marker

Functions performed primarily while seated at desk

Expeditors Key Performance Expectations

Exceptional Customer Service:

Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in

solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and

consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service

providers) and internally (other Expeditors offices/employees).

Job Execution:

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for

own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with

government regulations.

Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can

prioritize.

Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without

request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without

incident or delay.

Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant

and timely information to co-workers customers and service providers. Answers phone calls and responds to voicemails emails and other

communication according to Expeditors standards.

Culture:

Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute

Sense of Humor and Visionary.

Personal Growth and Development:

Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training

in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as

appropriate.

Product Supervisor Job-Specific Performance Expectations

Employee Development (Supervisor All)

In conjunction with department leadership properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely accurate and honest. Participates in regular one-one-ones and an annual review for employees. Assists manager with development plans for employees that addresses competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training each year and that required training is completed timely. Fosters a climate of compliance within the team including to company culture internal policies and government regulations. Promotes employee engagement and team vision commitment and trust. Develops a #2. Financial Excellence Applies exp.o accounting expertise to assist department leadership with meeting financial growth and cost savings goals which may include: reviewing accounts receivable analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses. Operational Excellence In conjunction with department leadership monitors and improves product District Excellence and Global Business Operations metrics. Monitors department process flow while constantly looking for areas to improve efficiency and customer service. Assists with managing capacity and productivity of department and team members. Business Development Assists department leadership with growing the products business through involvement in sales and retention programs. Responds to requests for proposal quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Participates in the transition of new business and strives to build and maintain relationships with the key customer stakeholders that are managed on the team.

Qualifications :

4 years of industry specific knowledge

Inventory management and accounting knowledge

Self-reflecting and open to feedback

Initiative and ability to work in autonomy

Proven leadership attitude and background

Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results

Conflict resolution

Listening skills

Providing feedback

Teamwork

Building team environment

Coaching for development

Customer focus

Managing meetings

Problem solving

Process improvement

Time management

Software proficiency skills (e.g. MS Excel Formulas and Pivot Tables MS Word)

English language proficiency

Global Logistics Industry knowledge

Additional Information :

Starting Pay $57K bonus or commission.  Est $75k annual

Located onsite at 12200 E Iliff Ave Aurora CO 80014 USA

Expeditors offers excellent benefits for our full-time employees:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days) 
• Holidays (10)
• Flexible Days (2)
• Work from Home Days (26)
• Commuter Benefit
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO guidelines. We do not require the inclusion of the dates you attended or graduated from any educational institution in the application and you may remove or redact any such dates as well as any references to your date of birth or age from your resume and any other files you submit with your application if you so choose. Uploading a photograph with your application is neither suggested nor required.

Remote Work :

No

Employment Type :

Full-time