Partnership Engagement Advisor

El Segundo, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.

At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE:

You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:

In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interestingRead on for more details!

THE ROLE:

The Partnership Engagement Advisor oversees health plan communication and full-cycle authorization processes at the member level within the Community Supports division. This role manages MCO submissions reauthorizations inbound communication channels and targeted engagement efforts to ensure members receive uninterrupted compliant services. The Advisor serves as a liaison between health plans internal teams and members delivering accurate submissions timely follow-ups and clear communication while supporting growth and service access initiatives.

Primary Responsibilities:

Manage full-cycle MCO submissions eligibility review and reauthorization processes to ensure timely and accurate service approvals
Serve as the primary liaison between health plans members and internal teams to maintain alignment and prevent service disruptions
Monitor and oversee inbound communication channels (email Salesforce cases plan portals referral systems) and delegate appropriately
Conduct proactive outreach to support reauthorization extensions and ensure required documentation is completed
Perform care assessments and gather comprehensive member information to support eligibility and service continuity
Maintain accurate CRM documentation and track engagement activities to meet performance standards
Collaborate cross-functionally with Community Development Operations Analytics and Marketing teams to support targeted engagement initiatives

This is a hybrid position coming into the El Segundo office 1x per quarter.

WHAT YOU BRING TO THE TABLE:

Qualifications

12 years of experience in sales member engagement healthcare coordination or customer service roles
Experience working with managed care organizations (MCOs) health plans or regulated healthcare environments preferred
Ability to manage high-volume communication workflows and meet same-day submission expectations
Strong understanding of eligibility authorization and compliance processes preferred
Bilingual Spanish preferred

Skills

Strong written and verbal communication skills
Organization and attention to detail in high-volume case management
Ability to prioritize and manage multiple deadlines simultaneously
CRM proficiency (Salesforce preferred)
Analytical and problem-solving capability
Professional relationship management with external partners
Proactive solutions-oriented mindset with strong accountability

WHAT WE BRING TO THE TABLE:

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.}

_{Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

_{By Email:}
_{By Web: Phone:}

For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$27.34$30.42 USD

Required Experience:

Unclear Seniority

WHO WE ARE:24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabil...