Senior Operations Manager, Auto

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

About Upstart

At Upstart were united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day we bring creativity experimentation and advanced AI to reshape access to credit helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace we partner with banks and credit unions to expand access to affordable credit through technology thats both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1800 signals powering smarter fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea every voice and every contribution moves us closer to a world where credit never stands between people and their financial progress.

Were proudly digital-first giving most Upstarters the flexibility to do their best work from wherever they thrive alongside teammates across 80 cities in the US and Canada. Digital-first doesnt mean distant. Were intentional about in-person connection through team onsites planning sessions and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus Austin the Bay Area or New York City (opening Summer 2026) youll have the support to work in the way that works best for you.

If youre energized by tackling meaningful problems excited to innovate with purpose and motivated by work that truly matters wed love to hear from you.

The Team:

Upstarts Loan Processing organization is seeking a strategic and results-driven Senior Operations Manager to lead our Auto Loan Onboarding function. This leader will be responsible for overseeing the performance operating model and long-term strategy of the Auto Onboarding organization including the Auto-Refinance Auto-Secured Personal Loan (ASPL) and Auto-Indirect lending products.

The Senior Operations Manager will lead a team of Operations Managers and Associate Operations Managers and will be accountable for delivering against productivity quality risk and customer experience outcomes at scale. This role requires a strong operator with deep Auto lending knowledge exceptional people leadership skills and a demonstrated ability to build systems that scale in a fast-paced high-growth environment.

As Upstart continues transitioning from manual processing to AI-enabled workflows this leader will play a critical role in evolving the team from a task-based execution model to a more automated audit- and oversight-driven operating structure.

How youll make an impact

Lead and evolve the end-to-end operating model for Auto Loan Onboarding ensuring scalable efficient and compliant workflows across Auto-Refinance ASPL and Auto-Indirect products.
Own department-level performance against productivity turnaround time touch rate quality and risk translating company objectives into clear execution plans for managers and teams.
Partner cross-functionally with Product Engineering Risk Compliance Workforce Management and Finance to prioritize automation process improvements and structural enhancements that support sustainable growth.
Monitor business trends and operational risks identify systemic bottlenecks and implement durable solutions that improve performance and portfolio outcomes.
Lead and develop Operations Managers strengthening leadership capability accountability and succession planning across the organization.
Drive continuous improvement initiatives that reduce manual effort enhance controls and improve customer and dealer experience.

Minimum Qualifications

3 years experience in an Operations role within Onboarding Servicing or Auto Lending at a Financial Institution.
2 years experience leading people managers.
Strong analytical and operational acumen with the ability to translate data into action.
Proven ability to influence cross-functional partners and drive alignment across competing priorities.
Excellent written and verbal communication skills with experience presenting to senior stakeholders.

Preferred Qualifications

4 years of leadership experience in a high-volume operations environment.
Deep knowledge of Auto lending products Retail Installment Contracts (RICs) and title/lien processes.
Experience leading teams through operational transformation or automation initiatives.
Track record of reducing costs while maintaining or improving quality and risk outcomes.
Experience building scalable operating models in a growth-stage or tech-enabled financial services organization.

Position location This role is available in the following locations: Columbus OH.

Time zone requirements The team operates on the East coast time zone.

In-Office requirements. You will be required to work from the Columbus OH office 2 days per week. The in office days are Wednesday and Thursdays.

Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

#LI-MidSenior

At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).

Columbus OH - Anticipated Base Salary Range

$104800$145000 USD

What youll love

At Upstart our benefits are designed to support your health financial well-being family and personal growth. Heres what you can expect:

Competitive compensation including base pay bonus opportunities and annual equity grants that vest quarterly
Generous 401(k) plan with Upstart matching $2 for every $1 contributed up to $15000 per year
Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
Affordable medical dental and vision coverage with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
Health Savings Account contributions from Upstart for eligible plans
Income protection benefits including company-paid Basic Life AD&D and Short- and Long-Term Disability coverage with options to purchase supplemental coverage
Paid time off sick and safe time and company holidays
Paid family and parental leave to support caregiving and major life moments
Family-centered benefits through Carrot and Cleo supporting fertility parenthood and caregiving
Employee Assistance Program (EAP) offering mental health support and life-centered resources
Financial wellness resources including access to financial planning tools and a financial concierge service
Annual wellness allowance to support your physical and emotional well-being and personal development based on what matters most to you
Annual productivity allowance to invest in relevant tools and resources you need to do your best work no matter where you work from
Connection and community through team events and onsites all-company updates and employee resource groups (ERGs)
Onsite perks including catered lunches and fully stocked micro-kitchens when working from one of our four offices located in the Bay Area Austin Columbus and New York City (opening Summer 2026!).

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.

If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email

Experience:

Manager

About UpstartAt Upstart were united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day we bring creativity experimentation and advanced AI to reshape access to credit helping millions move forward financially with clarity and confidence.A...