Credit Controller

We are currently looking for Credit Controllersto join our Finance Function within the Corporate group.

This is a full-timeopportunity on a permanent basis. The role will be based in 10 South Colonnade Canary Wharf London E14 4PU.

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible hybrid way of working with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role this can flex up to 12 days a month with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly.

Who are we

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices underpinned by science and research.

The core purpose of the Finance Division is to ensure public funds are spent wisely and that the Executive and the Board make informed decisions about costs and investments than bring public value outcomes.

The Finance Division is essential to ensure that the agency discharges its statutory responsibilities and carries out business operations while deliveringoptimalvalue from the funding we receive.

The services Finance provides range from Finance Operations through to Accounting Reporting and Control Strategic Finance Finance Business Partnering and Risk and Assurance.

We operate systems and controls to ensure that weprocuregoods and services and pay suppliers in line with the established public sector frameworks collect the monies owed to us and keep theagencys monetary assets safe and protected from fraud.

Wemaintainthe agencys financial books of record ensuring that they are a true and fair view of our operations and provide assurance to the Accounting Officer DHSC and Parliament about the agencys compliance with public sector transparency and spending rules.

We provide management reporting budgetingplanningand strategic modelling services across the agency along with assurance financial analysis and advice to the CEO the ExecutiveCommitteeand the Board.

Whats the role

The accounts receivables team is part of Finance Operations functions and is responsible for billing and collections of payments due to the Agency.

The Credit Controller has responsibility for managing allocated accounts in accordance with internal procedures with the support of the Accounts Receivables (AR) Manager ensuring accounts are up to date and queries are dealt with in a timely manner.

Key responsibilities:

• Responsible for debtor/customer accounts within a specific (alpha-range) section of the ledger.

• To ensure all outstanding debts within a specific (alpha-range) section of the ledger are collected and allocated in a timely and efficient manner.

• To ensure that any outstanding issues are resolved in a timely and efficient manner in conjunction with other Agency divisions as necessary.

• To manage customer accounts in accordance with existing procedures and guidance as moderated by the AR Manager.

• Ensure compliance with Finance Policy and SOPs including desktop and guidance notes.

• To deal with all queries concerning allocated customer accounts liaising with other Agency divisions as necessary.

Who are we looking for

Oursuccessful candidatewill have the following:

• Substantial experience in Credit Control Accounts Receivables Ledger Management and reconciliations.

• Strong debt collections expertise with demonstrable experience of improving processes and systems.

• Substantial knowledge and hands on experience of using Oracle Fusion or similar accounting systems.

• Excellent understanding of the Order to Cash (O2C) end to end processes and the associated financial controls

Person Specification:

Method of assessment:AApplication IInterview

Behaviour Criteria:

• Changing and Improving(A I)

• Managing a Quality Service(A I)

• Delivering at Pace(A I)

Experience Criteria:

• Broad experience and knowledge of accounts receivable systems(A I)

• Experience in Accounts Receivables Ledger Management account reconciliations and the Order to Cash end-to-end process. (A I)

• Ability to prioritise work follow-up on commitments on a timely basis work under pressure and adhere to deadlines.(A I)

• Able to work in a fast-paced environment and manage a high volume of transactions(A I)

Technical Criteria:

• Strong written and verbal communication skills (A I)

• Knowledge of Credit Control and account reconciliations methodology(A I)

• Proven substantial hands-on experience using Oracle Fusion Accounts Receivable modules(A I)

• An understanding of Order to Cash end to end processes and applicable financial controls(A I)

• Strong attention to detail and accuracy.(A I)

• Proficient in Microsoft applications(A I)

Strengths Criteria

• Organiser (I)

If you would like to find out more about this fantastic opportunity please readour Job Description and Person Specification!

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The selection process:

We use the Civil Service Success Profiles to assess our candidatesfind out more here.

• Online application form including a statement of suitability of no more than 500words demonstrating how you meet the person specification.Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind and our Hiring Managers will not be able to access your CV when reviewing your application.Please ensure not to include any personal identifying information on your supporting information.

• Interview which can include questions based on theBehaviour Experience Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications we will hold an initial sift based on the lead criteria.

• Candidates demonstrating substantial experience in credit control including complex account reconciliations and in-depth knowledge of the end-to-end order-to-cash process and associated controls.

• Proven substantial hands-on experience using Oracle Fusion Accounts Receivable modules

Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the statement of suitability provided. You can view the criteria for this role in the job description.

Use of AI in Job Applications

Artificial Intelligence can be a useful tool to support your application however all examples and statements provided must be truthful factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others or generated by artificial intelligence as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see ourcandidate guidancefor more information on appropriate and inappropriate use.

If you require any disability related adjustments at any point during the process please contact as soon as possible.

Closing date:09 March 2026

Shortlisting date: From 13th March 2026

Interview date:w/c 23rd March 2026

If you need assistance applying for this role or have any other questionsplease contact

Candidates will be subject to UK immigration requirements as well as Civil Service nationality information on whether you are able to apply is availablehere.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro-life activism checks. People working with government assets must completebasic personnel security standard checks.

Certain roles within the MHRA will require post holders to have vaccinations and in some circumstances routine health surveillance. These roles include:

• Laboratory-based roles working directly with known pathogens

• Maintenance roles particularly those required to work in laboratory settings

• Roles that involve visiting other establishments where vaccination is required

• Roles required to travel overseas where specific vaccination may be required.

Applicants who are successful at interview will be as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

Any move to the MHRA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes including Tax-Free Childcare. Determine your eligibilityhere.

Individuals appointed on level transfer will retain their existing salary and are responsible for ensuring they fully understand the financial implications of any potential move and the impact (if any) on their terms. If an individual is in any doubt they should seek clarification before accepting a job offer.

Staff joining on promotion will receive up to a 10% increase of their current basic salary or the pay band minimum whichever is the greater.

The individual will not retain any allowances paid by the former department/Agency unless there are special circumstances such as a reserved right to those allowances on transfer.

Successful candidates may be subject to annual Occupational Health reviews dependent on role requirements. If you have any queries please contact.

In accordance with the Civil Service Commissioners Recruitment Principles our recruitment and selection processes are underpinned by the requirement of selection for appointmenton the basis ofmerit by a fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint you should firstly contact

If you are not satisfied with the response you receive you can contact the Civil Service Commission at:

Civil Service Commission

Room G/8

1Horse Guards Road

London

SW1A 2HQ