Keyholder (Blended)

This posting reflects an internal vacancy.

Whirlpool Adventure Course

Summary:

Keyholders are part-time leadership support team members who helpmaintainsmooth daily operations when scheduled in a leadership capacity. While continuing in their primary frontline role Keyholders step into an acting on-shift leadership position during designated shifts.

They serve as the primary point of contact when on duty supporting staff addressing operational concerns and escalating matters to the Assistant Park Manager or Park Manager when .

Keyholders help ensure the siteoperatessafely efficiently and in alignment with WildPlays guest experience standards without holding full managerial authority.

Duties & Responsibilities:

TheKeyholdersresponsibilities include but arenot limited to:

• Acting as the on-shift leadership point of contact during assigned Keyholder shifts

• Interacting with guests to ensure expectations are being set met and exceeded

• Directingactivities that ensure adherence to the principles ofsafety risk managementguest service/experience and employee conduct

• Maintaining awareness of overall site activity and guest flow

• Ensuringsite-specific safetyand risk management standards arebeingadhered to

• Maintaininga solid understanding of all jobs and roles within thepark

• Working proactively to prevent issues andmaintaina constant state of efficiency

• Communicating disciplinary and corrective actions when necessary; employing conflict resolutions when necessary

• Communicating operational updates or concerns to the Assistant Park Manager and Park Manager

• Fostering a positivesafeand healthy work environment for all staff

• Enhancing employee productivity and morale

WildPlay Niagara Falls is committed to fostering an inclusive andequitableworkplace. We welcome applications from individuals of all backgrounds. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation at any stage please contact thatappropriate arrangementscan be made.

Please note that this role involves essential physical duties including working at heights climbing lifting prolonged standing andoperatingin an outdoor environment in varying weather conditions. Candidates must be able to safely perform these core job requirements.

Scope/Authority:

• Serves as the acting on-shift leadership presence

• Does not replace or override the authority of the Assistant Park Manager Park Manager or Element Specialist

• Makes operational decisions within established guidelines

• Escalates disciplinary safety or high-risk decisions to senior leadership

Required Skills & Qualifications

• Demonstrated high performance in current frontline role(internal applicants)
• (External) Proven leadership experience preferably in the outdoor leisure/recreation area

• Strong understanding of site operations and safety procedures

• CurrentStandard First-Aid and CPR-CCertification

• Positive attitude with the ability to give and receive feedback

• Solidjudgmentdecision-making and observationalskills

• Ability to workwell under pressureremainingcomposed and confident

• Provenexperienceprovidingteam leadership coachingand mentorship

• Excellent written and verbal communication skills

• Experience working in a fast paced hospitality-based environment

Work Relationships:

Reportsdirectlytothe Assistant Park Manager and Park Managerandmaintainsaconstant and consistent line ofcommunicationwith themanagement team of the park.

Work Schedule:

This is classified as afull-time seasonal position. Ourpeakseason typically runs fromMayto September depending on the weather and the needs of the position will work a blended schedule of regular frontline shifts and keyholder times this position may work a flexible schedule of full-time and part-time includes working evenings weekends and holidays.