TITLE PROCESSOR I Kansas City, MO

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Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.


Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales rentals aftermarket parts and service equipment customization remanufacturing financing solutions and asset disposal our team of experts vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is whats next with Custom Truck One Source.

Position Summary

Title Processor I is responsible for the accurate timely and compliant processing of vehicle titles registrations plates and temporary tags for sales transactions. This role supports regulatory compliance audit readiness and customer delivery timelines by ensuring proper documentation and adherence to state and federal requirements.

This position operates in a high-accountability environment and serves as a key operational role within Title Department working closely with Sales Finance Operations and external agencies to maintain accuracy and resolve title-related issues.

Essential Duties and Responsibilities

Title & Registration Processing

Process vehicle titles registrations plates mock-ups duplicate title and temporary tags for sales transactions

Review MSOs titles lien documents and supporting paperwork for accuracy and completeness

Prepare and submit legal transfer documents to state DMVs Bank Institute and/or customer

Conduct routine DMV interactions including submissions follow-ups and issue resolution

Scan track and maintain title and registration records in internal systems

Research and resolve missing incorrect or delayed titles and registrations

Compliance & Documentation

Ensure compliance with state federal and internal title and registration requirements

Maintain accurate title files logs and tracking records

Adhere to department SOPs and compliance standards

Escalate compliance concerns or documentation risks to management

Audits Reporting & Controls

Support internal and external audits including flooring DMV and compliance audits

Maintain MSO documentation and supporting title records

Assist with preparation of audit documentation and reporting requests

Ensure accurate completion of required logs and reports

Verify payment information and/or vehicle delivery status

Communication & Cross-Functional Support

Serve as a point of contact for Sales Finance Operations and Compliance teams

Provide status updates related to title and registration processing

Coordinate with DMVs lienholders and third-party vendors

Provide cross-coverage support to Rental or Fleet Title Operations as business needs require

Process Improvement & Support

Follow established SOPs and workflow standards

Identify opportunities to improve accuracy and turnaround times

Participate in training and development activities

Perform additional duties as assigned
Additional Qualifications/Responsibilities
Required Qualifications

High school diploma or GED required

Demonstrated experience in vehicle titling registration or administrative processing

Working knowledge of DMV processes and vehicle documentation

Strong attention to detail and organizational skills

Proficiency with Microsoft Excel Word and internal tracking systems

Strong written and verbal communication skills

Ability to manage multiple priorities in a deadline-driven environment

Preferred Qualifications

12 years of experience in sales title processing or vehicle registration

Experience supporting audits or compliance reviews

Familiarity with multi-state titling and registration processes

Skills & Competencies

High level of accuracy and attention to detail

Strong problem-solving and follow-through

Ability to work independently after training

Coachable and receptive to feedback

Effective cross-functional communication

Ability to interpret written verbal and procedural instructions

Work Environment & Expectations

This role operates in a high-accountability environment with clearly defined standards for accuracy timeliness and compliance. The manager is direct sets high expectations and prioritizes getting the work done correctly the first time. Training and documentation will be provided; however employees are expected to take detailed notes reference training materials and work toward independent performance within a reasonable learning period.

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

BENEFITS

401(k) with Employer Match
Competitive Health Care
Dental Vision and Life Insurance
Paid Vacation Sick and Holidays
STD/ LTD
Partner Discounts
Investment in Employee Development