Senior Technical Service Scientist

About Tronox

Tronox is the worlds leading vertically integrated manufacturer of titanium dioxide (TiO₂) pigment and other materials that add brightness and durability to products you encounter every day. We are 6500 people strong located across 12 countries and unified by a strong set of values that guide us in our work. At our mines and manufacturing plants labs and offices we responsibly transform the earths resources into products and opportunities that enhance lives. Our vision is to shape a sustainable thriving world through enriched and refined minerals.

Tronoxs Oklahoma City facility plays a vital role in the companys global research and development efforts fostering innovation and collaboration among multiple dynamic teams. The site is surrounded by a city rich in culture history and natural beauty. From the vibrant Bricktown entertainment district and the serene Myriad Botanical Gardens to the expansive trails around Lake Hefner and the wildlife of Martin Park Nature Center Oklahoma City offers a unique blend of urban energy and outdoor tranquility. With a welcoming community diverse attractions and a landscape that invites exploration the area provides an inspiring backdrop for professional growth and personal fulfillment.

About the Role
The Senior Technical ServiceScientist role providestechnical leadership in relation to technical service for the Americas. The role is responsible for management of customer technical relationships and monitoring the competitiveness of Tronox TiO2 in terms of product performance. The position interacts heavily with Tronox internal functions including marketing sales manufacturing customer service supply-chain and R&D. Regular interactions with customers both remotely and in person are critical to continue building upon existing and developing new relationships. The successful candidate will be the first point of contact for complex technical quality and supply issues. The role requires a person with a background in the coatings inks or plastics industry outstanding communications skills exceptional detail orientation B2B customer/supplier facing experience and the ability to effectively manage through challenging customer issues. It will be critical to rapidly build a network across functions internally and to leverage and develop technical credibility with customers externally.

• Responsible for demonstrating site safety leadership
• Voice of customer- Responsible for first level technical support to ensure positive customer experience
• Subject Matter Expert on end use applications where TiO2 is used
• Responsible for providing technical support and recommendations to regional commercial teams and customers
• Responsible for product qualifications at new customers and for supporting customer trials of new products
• Responsible for developing test strategy for new product / product improvement projects
• Manages customer specifications interacting with internal functions and the customer
• Responsible for giving direction to R&D scientists and lab technical specialists when evaluating TiO2 products or investigating customer complaints
• Accountable for compiling resolving and reporting on customer complaints including facilitating root cause analysis and creating plans to implement corrective actions
• Supports product stewardship and sustainability initiatives as needed
• Responsible for supporting the On Time Delivery (OTD) organization with allocation of products
• Accountable for global coordination and regional management of Off-spec inventory moves and soft allocation outside of SAP
• May be designated to represent the company at Industry Associations and Regulatory bodies

About You
Bachelors Degree in a relevant scientific area (typically Chemistry or Chemical Engineering) and 8 years of relevant experience (R&D Technical Service and manufacturing)

• Must have excellent verbal and written communication skills.
• SAP DOE and Minitab knowledge are a plus
• Regular application of CRM principles & experience using Salesforce
• Proficient on Microsoft systems (Words Excel PowerPoint)
• Adaptable and open to learning new applications and platforms

Why Join Tronox

Our global reach is strengthened by our human connections. We challenge one another to deliver excellence and encourage our people to think big. Together we develop innovations that make products vibrant and durable as we contribute to a cleaner world.

When you join Tronox youll work with brilliant people close to home and around the world. We offer a dynamic supportive environment that empowers you to achieve your fullest potential because we recognize that when you grow we grow.

In addition to offering a competitive salary and benefits we provide a work experience that prioritizes what truly matters:

• We strive for excellence in safety and sustainability focusing on what is critical to improve how we operate and to enhance the communities where we work and live.
• We provide challenging work and encourage innovative thinking collaborating closely to bring our best ideas forward and add value for our customers.
• We invest in and value the success of our people empowering them to take charge of their personal and professional development.
• We are unified globally and strengthened locally leveraging the most culturally and geographically diverse team in the industry to connect better around the world.