Scheduler (Full-Time)
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Job Location:
Orange Park, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
About the Role
Senior Helpers West Jacksonville provides compassionate in-home care services that allow seniors to age safely and independently in their homes. Our scheduling team is the backbone of our operations ensuring clients always have reliable coverage and caregivers are supported in real time.
We are seeking aFull-Time Schedulerto manage high-volume caregiver and client scheduling in a fast-paced phone-intensive environment. This role requires quick thinking professionalism and the ability to prioritize multiple calls and coverage needs simultaneously. The Scheduler serves as the primary point of contact for caregivers and clients regarding schedules call-outs and urgent coverage situations. This position includesrotating on-call phone responsibilities including evenings and weekends.
Core Responsibilities
- Manage high-volume incoming and outgoing calls professionally and efficiently.
- Coordinate and adjust caregiver schedules to ensure full client coverage.
- Respond immediately to last-minute call-outs shift changes and emergency coverage.
- Communicate schedule updates clearly with caregivers clients and families.
- Anticipate staffing gaps and problem-solve coverage proactively.
- Maintain accurate real-time updates in scheduling software.
- Carry and respond to the rotating on-call phone as assigned.
- Work closely with leadership to support daily operations and scheduling efficiency.
Required Qualifications
- Minimum of six months in a customer service or phone-intensive role.
- Ability to manage high call volume while remaining calm and professional.
- Strong organizational skills with the ability to prioritize in a fast-paced environment.
- Excellent verbal communication skills especially over the phone.
- Proficiency in Microsoft Word Excel Outlook and web-based scheduling systems.
- Ability to work independently and as part of a team.
- Must have a reliable vehicle valid drivers license and active auto insurance.
- Must pass a drug screening.
- Level 2 background screening through Floridas Care Provider Background Screening Clearinghouse required.
This position requires Level II background screening through Floridas Care Provider Background Screening Clearinghouse. Learn more:
Preferred Qualifications
- Experience in healthcare staffing logistics dispatching or home care scheduling.
- Systems experience with WellSky or Clear Care
- 1 year as a CNA or HHA in home care.
- Bilingual in Spanish.
Schedule
Full-time weekdays 9a - 5p with rotating on-call responsibilities including evenings and weekends.
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
About Company
Urgently Hiring! It’s more than just a job! We are looking for YOU to make a difference in someone life! Come join us! We are Great Place to Work Certified! Se...
