iLEAD Residence Life Operations Assistant, Student Worker

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General purpose: The Operations Assistant is a student employee within the Residence Life Department at the Maryland Institute College of Art. The Operations Assistant (OA) supports Housing Operations professional staff with daily front desk operations administrative tasks and departmental projects. The OA assists with maintaining housing-related systems and records provides customer service to residents and campus partners and supports operational processes during peak periods such as residence hall openings and closings. The Operations Assistant works under the supervision of the Housing Operations Coordinator.

Summary of Essential Functions:

• Serve as the primary front desk representative for the Office of Residence Life.

• Provide high-quality customer service to residents guests and campus partners.

• Support the daily administrative and operational functions of Housing Operations.

• Assist with residence hall openings closings and key-related processes.

• Support departmental communications records management and operational projects.

• Represent the Office of Residence Life during peak operational periods and special events.

Essential Duties & Responsibilities:

Front Desk & Resident Services

• Greet all visitors to the Office of Residence Life in a professional and welcoming manner.

• Answer incoming phone calls respond to general inquiries and route calls to appropriate staff.

• Take document and distribute accurate messages.

• Receive and distribute inter-campus mail.

• Maintain an organized clean and professional front desk and shared office spaces.

• Understand office staffing structure and departmental roles in order to provide accurate referrals.
  

Key Management & Access Support

• Perform key-related tasks including lock-outs key distribution and key audits in accordance with departmental procedures.

Housing Operations & Administrative Support

• Assist the Housing Operations Coordinator with administrative responsibilities including website audits communications and seasonal updates.

• Assist with the management and maintenance of student housing records in eRezLife.

• Serve as a testing student user and auditor within eRezLife systems.

• Create documents communications and marketing materials relevant to the Office of Residence Life.

• Assist with Housing Operations marketing efforts and seasonal postings within residence halls.

• Assist with the maintenance of the residence hall showroom used for campus tours.

Departmental Projects & Operational Coverage

• Participate in assigned departmental projects and initiatives.

• Assist with the planning and execution of Housing Operations programming and events.

• Provide front desk coverage during peak times staff absences and high-traffic periods.

• Present for residence hall openings and closings including early arrival and late departure as required for training and operational needs.

• Perform other duties as assigned by the Housing Operations Coordinator Assistant Director of Central Operations or Director of Residence Life.

Knowledge Skills and Abilities

• Basic understanding of customer service expectations in an office or front desk setting or willingness to learn.

• Familiarity with campus housing residence life or student services operations or the ability to learn departmental policies and procedures.

• Ability to communicate clearly and professionally with residents guests and staff in person and by phone.

• Ability to work effectively as part of a team of student employees and professional staff.

• Basic organizational skills attention to detail and ability to follow established procedures.

• Reliability punctuality and ability to maintain confidentiality when handling student information.

• Ability to use or learn standard office technology and campus systems (e.g. email databases scheduling or housing platforms).

• Ability to work as a part of a mixed team of students and professional staff

Minimum qualifications:

• Must be a currently enrolled full-time student at MICA.

• Must be able to work scheduled shifts during office hours (Monday-Friday 9:00am-4:30pm)

• Prior experience in a customer service front desk or office support role preferred but not required

Reporting to this position: N/A

Conditions of Employment:

• Must be able to arrive to campus early to attend mandatory training sessions prior to the start of each semester

• Must be able to attend weekly staff meetings (Wednesdays 2:30pm-3:45pm)

• Required to work during the opening and closing of the residence halls each semester

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to remain stationary and move throughout office spaces and residence halls as needed to perform job duties.

• Ability to communicate effectively in person and via telephone.

• Ability to operate standard office equipment including computers phones printers and laminating machines.

• Ability to lift carry push or pull items up to approximately 25 pounds (e.g. packages keys supplies signage).

• Ability to work in a fast-paced customer-service-oriented environment with frequent interruptions.

• Work is performed primarily in an office/front desk environment with periodic work in residence halls and other campus locations.

Application Timeline & Further information

• Applications close on Thursday February 26th 2026

• Submit a resume with your application to be considered for an individual interview

• Applications will be reviewed on a rolling basis beginning on Sunday February 1st 2026 and ending on Thursday February 26th 2026

• Candidates selected for an individual interview will be invited to one of two initial interview dates:

  • Sunday February 22 2026

  • Sunday March 1 2026

  • Candidates who cannot attend either interview date can be scheduled for an interview at a different date and time on a case by case basis

• The group interview process will take place on Wednesday March 4 2026

• Offer letters will be sent by Friday March 13 2026

• Acceptance forms will be due on Sunday March 22 2026 by midnight

Maryland Institute College of Art is committed to its policy of providing equal opportunity regardless of race color creed national origin religion gender sexual orientation marital status age disability or veteran status (disabled Vietnam-era or otherwise). Furthermore the College does not tolerate any form of sex discrimination including sexual harassment or sexual violence. This policy applies to all programs facilities and activities provided by Maryland Institute College of Art including but not limited to admission educational programs and employment.

Applicants must apply online for each job in which they are interested. You will not be considered for any job for which you have not specifically applied. We do not accept applications via email U.S. mail or fax. Successful candidates for any staff or faculty positions will be subject to a pre-employment background check.

MICA provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application and hiring process please contact Human Resources at .