Consumer Experience Representative

Anderson, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Keter is the innovative global leader in consumer lifestyle solutions for in and around the home.

The Consumer Experience Representative is Keters voice to the consumers who call for support.

In This Position You Will Have the Opportunity to

Resolve inbound consumer inquiries via phone and email while updating internal systems
Utilize Sales Force to manage cases
Become a product expert and navigate Keters Product Site (PIM)
Actively listen to customers and express empathy for their needs
Troubleshoot products issues using probing questions to determine root-cause to solve the consumers inquiry
Deliver superior customer service through first call resolution
Use strong time management and organizational skills to meet goals
De-escalate upset customers by solving their problems

Requirements:

1-3 years of Customer Service and Call Center Experience Required.
High School Diploma or equivalent
Strong communication both written and verbal
Punctual on-site attendance
De-escalation skills
A patient and empathetic attitude
Experience using computer and phone in fast-paced environment
Positive mindset and proven record of excellent attendance
Customer First and resolution focus for every phone call
Strong communication and attention to detail skillset
Desire for growth and development with a growing company

Keter is the innovative global leader in consumer lifestyle solutions for in and around the home. The Consumer Experience Representative is Keters voice to the consumers who call for support.In This Position You Will Have the Opportunity toResolve inbound consumer inquiries via phone and email while...